Principal Consumer Services Product Owner
Job Summary
This role is responsible for defining, planning, and executing the platform strategy, collaborating with various teams to deliver software solutions that delight customers and enhance our Consumer & Small and Medium Business (SMB) Subscription offerings. The role plans and manages technical programs or projects, effectively steering them to meet specific roadmap and feature objectives. The role develops a comprehensive software vision and roadmap for product initiatives.
Own and drive end-to-end product management for digital solutions that enable and scale subscription-based services offerings
Operate as a hybrid Technical Program Manager + Domain expert, bridging business needs, operational workflows, and technical delivery to define digital capabilities, functional components, and integration requirements.
Lead cross-functional requirements discovery and refinement, converting business problems into clear, testable requirements and delivery-ready backlog artifacts managed in JIRA.
Manage business expectations and executive communications to key stakeholders (Product, GTM, Legal, Engineering, Software, IT, Supply Chain, Finance) on the proposed roadmap and drive trade off decisions
עיקרי התפקיד
Product / Solution Management
Plays a leadership role and drives the progress of the end to end digital solution across subscription experiences (enrollment, billing, servicing, lifecycle operations).
Translate business objectives into capabilities and features, ensuring traceability from strategy → epics → features → stories → acceptance criteria.
Leads cross-functional teams through agile development process, including sprint planning, daily standups and retrospectives
Maintain alignment between product roadmap, operational readiness, and delivery sequencing across internal partner teams.
Recommend product requirements and definitions to align stakeholder needs.
Manage the feature parity for multiple subscription offers in multiple Geo countries - optimize the roadmap for scale and speed while aligning stakeholder needs and balancing system readiness
Demonstrates process improvement and project management experience, preferably with the implementation of large projects
Advises key stakeholders on the portfolio strategy across all phases of the lifecycle.
Plan, lead, and document business + technical workshops to converge on solution design and operational feasibility.
Identify, engage, and consult subject matter experts (SMEs) to build comprehensive requirements across complex domains (e.g., billing, invoicing, payments, finance, logistics, regulatory).
Drive decision-making through tradeoff analysis (cost/benefit, timeline, risk) and clearly communicate outcomes.
Solution Design & Operational Enablement
Partner with architects/designers to define functional decomposition, integrations, data flows, and business rules.
Ensure solutions support operational execution needs, including:
Monitoring/controls, auditability, exception management, and support readiness
Produce delivery-ready functional artifacts (as applicable):
Process flows, use cases, state transitions, business rules catalogs, interface/event requirements, and reporting needs.
Delivery Partnership & Lifecycle Support
Partner with engineering teams to support implementation through:
Sprint planning inputs, scope clarifications, and change control
UAT readiness, defect triage, and release validation
Coordinate with partner orgs and downstream consumers (e.g., TIO, CSS, support operations) to ensure integrated outcomes.
Typical Solution Areas You May Drive (Examples)
Subscription enrollment expansions that require localized requirements
Design and requirements for fees and policy-driven charging logic (activation, cancellation, unreturned equipment, return shipping, early cancellation schedules), including operational workflows and finance/legal alignment.
Payment methods enablement (e.g., Apple Pay/PayPal, SEPA-like direct debit flows)
Regulatory/disclosure-driven requirements (e.g., copyright levy/invoice presentation implications and the operational/accounting impacts of subscription models)
Governance-aligned deliverables such as business requirements, system design inputs, process mapping, UAT support, and cross-functional operating readiness.
Success Measures (What “Good” Looks Like)
Backlog quality: requirements are clear, testable, and implementation-ready with minimal rework.
Cross-team alignment: stakeholders converge on scope, priorities, and decisions efficiently.
Delivery outcomes: solutions meet business intent, operational needs, and integration requirements with successful release validation/UAT support.
Stakeholder confidence: teams consistently rely on this role as the “single source of truth” for requirements and solution intent.
Education & Experience Recommended
Four-year or Graduate Degree in Computer Science, Software Engineering, Information Systems or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 10+ years of work experience, preferably in product management, digital or software product development, or a related field.
Proven experience in Software Product Management, Solution Management, Business Analysis/Requirements Engineering, or Solution Design roles for enterprise-scale digital products.
Demonstrated ability to:
Lead ambiguous problem spaces and translate them into structured, delivery-ready requirements
Influence across org boundaries without direct authority
Communicate effectively with both business and technical audiences
Strong capability in workshop facilitation, stakeholder alignment, and conflict resolution.
Hands-on proficiency with JIRA and Agile/iterative delivery practices.
יתרון
PMP preferred
Knowledge & Skills
Agile Methodology
Automation
JIRA
New Product Development
Process Improvement
Product Management
Project Engineering
Project Management
Risk Management
Scrum (Software Development)
Software Development
Sprint Planning
Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Impact & Scope
Impacts large functions and leads large, cross-division functional teams or projects.
Complexity
Provides highly innovative solutions to complex problems within established policy.
Pay & Benefits
The pay range for this role is $147,050 to $230,850 USD annually with additional
opportunities for pay in the form of bonus and/or equity (applies to United
States of America candidates only). Pay varies by work location, job-related
knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave
US benefits overview https://hpbenefits.ce.alight.com/
The compensation and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time,
with or without notice, subject to applicable law.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Job -
Software
Schedule -
Full time
Shift -
No shift premium (United States of America)
Travel -
Relocation -
NoEqual Opportunity Employer (EEO) -
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