Company Overview
Cellebrite’s (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite’s AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite’s digital forensic and investigative solutions, available via cloud, on-premises and hybrid deployments—to close cases faster and safeguard communities.
To learn more, visit us at www.cellebrite.com, https://investors.cellebrite.com/investors and find us on social media @Cellebrite-Alerts.
Position Overview
The Solution Engineer (SE) is the technical and business value partner to our account teams. You will combine deep product expertise, digital investigation domain knowledge, and strong communication skills to help agencies adopt Cellebrite’s end-to-end Digital Intelligence platform. You will influence both technical and executive stakeholders, shape solution strategy, and help customers achieve measurable operational and mission outcomes.
This role is based in Spain and is a remote role which requires frequent travel (typically 50–70%) within Spain & Portugal to customer sites, events, and internal meetings, and reports to the Regional SE Manager. Success requires tight collaboration with Sales, Product, R&D, Customer Success, Services, and Marketing.
עיקרי התפקיד
Customer Discovery & Value Articulation
Lead structured discovery to uncover customer needs, investigative workflows, technical environments, and mission priorities.
Analyze current investigative workflows and identify opportunities to streamline the case-to-closure (C2C) process using Cellebrite capabilities.
Design and position end-to-end workflows that reduce friction, improve collaboration, and accelerate case resolution.
Map Cellebrite solutions to critical points in the investigative lifecycle (collection, review, analysis, collaboration, reporting).
Risk Identification in Strategic Accounts
Proactively identify and document risks in key accounts (e.g., low adoption, single-threaded champions, architectural gaps, competitive threats).
Partner with Sales, Customer Success, and Services to build mitigation plans and ensure at-risk accounts receive focused attention.
Use data from usage, feedback, and TBRs to flag early warning signs and recommend interventions.
Product & Technology Feedback and Engagement
Systematically capture field feedback, feature requests, and emerging use cases from customer engagements and TBRs.
Provide structured input to Product Management and R&D, helping shape roadmap priorities and usability improvements.
Participate in early access, beta programs, and advisory sessions, representing customer needs and law enforcement realities.
Influence Without Authority & Cross-Functional Collaboration
Partner closely with Account Executives to co-create and execute account strategies, including whitespace identification, expansion plans, and renewal risk mitigation.
Influence internal stakeholders (Sales, CS, Services, Training, Marketing) to align on customer outcomes, not just transactions.
Collaborate with Solution Architects, Subject Matter Experts, Customer Success, and Implementation to ensure smooth handoffs from pre-sales to post-sales, with clear expectations and success criteria.
Market Evangelism & Thought Leadership
Represent Cellebrite at industry events, tradeshows, trainings, and workshops, evangelizing Digital Intelligence best practices and innovation.
Contribute to content such as solution briefs, demo scenarios, playbooks, and internal enablement for Sales, CS, and partners.
Maintain deep awareness of trends in digital investigations, cloud, SaaS, security, and AI as they impact law enforcement and public safety.
Professional Development & Operational Excellence
Maintain strong professional and technical knowledge through training, certifications, community engagement, and peer learning.
Manage your pipeline of opportunities, pilots, TBRs, and strategic projects with strong organization, documentation, and follow-through.
Uphold Cellebrite’s ethical standards and ensure solutions adhere to all applicable legal, regulatory, and privacy requirements.
דרישות
English is the primary business language. Professional working proficiency in Spanish is required to support customers and stakeholders.
Experience designing and implementing complex software solutions in customer environments (on-prem, cloud, or hybrid).
Experience working with law enforcement, public safety, or government agencies (local, state, federal, or international).
Bachelor’s degree or equivalent practical experience.
4+ years in a customer-facing technical role (Solutions Engineering, Sales Engineering, Customer Success, Professional Services, or similar).
Exceptional public speaking, storytelling, and presentation skills, including the ability to simplify complex technical topics.
Solid IT foundation: Windows/Linux environments, networking, security, SaaS/PaaS/IaaS concepts, and storage systems.
Strong business and analytical skills with the ability to connect technical capabilities to operational, financial, and mission outcomes.
Demonstrated cross-functional leadership skills and project management capabilities in a matrixed environment.
יתרון
Direct experience within law enforcement, public safety, or Federal/DoD environments.
Hands-on experience with digital forensics, eDiscovery, incident response, or investigative workflows.
Experience with AI/ML-enabled analytics, automation, or decision-support tools in operational settings.
Background working in or with Customer Success and/or Product Management organizations.
Relevant technical certifications (e.g., cloud platforms, security, digital forensics)