Lumana is on a mission to empower organizations by unlocking the value of their visual data — not just record the world, but to actually understand it and extract meaningful insights. Our AI video security platform delivers unmatched visibility and control, helping customers enhance security and safety, streamline operations, and respond instantly when it matters most.
Founded in 2021, we are backed by tier-one Silicon Valley investors with deep team expertise in AI, computer vision, and machine learning. We are one of the fastest-growing video security companies and recently raised the largest Series A within our industry. We’ve built the most intelligent video security solution on the market — one that sees what matters, acts fast, and prevents what used to be inevitable.
At Lumana, teams are small, dynamic, and trusted to lead. We think big, move fast, and execute like owners — because we are. Your impact here won’t be filtered. It will be visible, lasting, and real.
The Technical Support Engineer will ensure the reliability and performance of our deployed systems. In this hands-on role, you’ll troubleshoot complex hardware and software issues across our full stack—including networking, edge devices, and cloud-connected components. You'll partner closely with field teams, engineering, and QA to drive technical resolution, documentation, and system robustness.
Location
Hybrid Onsite - Caesarea, Israel
After an initial ramp and training period, successful team members will transition to a hybrid schedule with 2 days per week working from home.
עיקרי התפקיד
Own end-to-end technical troubleshooting and field diagnostics across networking, edge devices, infrastructure, and system integrations.
Competitive Pay: Compensation aligned with experience, impact, and market value.
Equity & Upside: Own a piece of what you're helping build.
Health & Wellness: Food allowance (10Bis).
Time Off: Annual vacation, sick leave paid from day one, and all Chagim observed.
Financial: Keren Hishtalmut (Study Fund) and equity in a fast-growing startup.
Flexible Work: Hybrid flexibility appropriate to the operational requirements of the role.
Work Setup: Modern office environment, equipment, fully stocked kitchen, and home-office support.
Lumana is an equal opportunity employer
We are committed to providing equal employment opportunities to all individuals regardless of race, color, ethnicity, religion, sex, gender identity, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis protected by law.
Recruitment Fraud Alert: All Lumana hiring communications come from @lumana.ai — we never ask for payment or personal banking info.
Recruiters & Agencies: Lumana does not accept unsolicited resumes from agencies without a signed agreement and will not pay related fees.