Encore AI builds the production-grade AI backbone for top-tier enterprises. We don't just wrap LLMs. Our platform autonomously handles mission-critical workflows, replacing operational friction with seamless, predictive experiences. We are a lean, engineering-driven company working directly with the biggest players in the market.
We are looking for a Head of Forward Deployed Engineering to lead the team that turns our platform into live production systems inside the largest enterprises. You will own a team of 10+ FDEs (and growing), the delivery bar they are held to, and the outcomes they ship.
This is a player-coach role. You set the standard, build the system that enforces it, and stay close enough to the work to review a flow design and call out what's wrong.
עיקרי התפקיד
Own delivery outcomes. On-time go-lives, production stability and client satisfaction all land on your desk. You manage by data: delivery metrics, quality signals, escalation rates and client feedback.
Raise the bar. Run a clear performance system with a defined FDE bar, 30-60-90 ramps for new hires, and honest evaluations. Coach the people who can grow. Make the hard calls on those who can't.
Run the operating rhythm. Own the flow review forum, the deployment status cadence, and the on-site schedule across clients.
Grow the team. Own the hiring pipe, from sourcing through a practical interview loop to onboarding that gets new FDEs to independent delivery in 90 days.
Stay in the field. Show up at key clients, especially around go-lives. Your credibility comes from being in the room, not above it.
דרישות
3+ years managing a technical delivery team such as solutions engineering, professional services or implementation (team of 5 to 15).
Technical depth. You can review a solution design, challenge an integration approach, and understand LLM-based systems well enough to hold a quality bar.
Proven bar-raising. You have inherited a team, defined what good looks like, measured against it, and acted on the results, including the uncomfortable parts.
Comfortable in front of enterprise stakeholders, from steering committees to go-live war rooms.
Clear thinking and clear writing. Hebrew fluency and strong English.
What Success Looks Like
A team where every FDE meets a known bar, deployments ship on time and hold in production, and clients ask for more. Measured in outcomes, not activity.