Technical Account Manager- US

We are not here to blend in. We are here to redefine what observability means and how it is delivered. groundcover has built a radically different approach to cloud-native observability that competitors can’t match. As a part of our Customer Success team you’ll help reshape the narrative of the category so the world understands why groundcover is the clear, modern choice for engineering and operations teams. groundcover is a fast-growing Series B startup delivering the industry’s most modern observability platform for cloud-native environments. Designed for Kubernetes from day one, deployed and managed in the customer's own cloud (BYOC) and powered by eBPF, our platform delivers full stack observability with dramatically lower cost, operational overhead, and complexity. As systems evolve toward AI powered services and LLM based applications, observability must evolve with them. groundcover is built for this reality, enabling teams to understand performance, reliability, and behavior across microservices, infrastructure, and AI workloads. We're not chasing category leaders. We're redefining the category, and this role is central to that story. You'll be the first Technical Account Manager on the ground in the US, working alongside our existing Customer Success team of four in Tel Aviv and reporting to our newly appointed VP of Customer Success. You'll own the full post-sale technical relationship with our customers, from onboarding through expansion and ongoing engagement and have real influence over how this function is shaped as we build it out. This 3 day a week onsite role in our Boston or San Francisco offices.