Summary
The Technical Support Engineer provides hands-on technical support for DTS hardware and software systems used in automotive crash and component testing environments. This role serves as a front-line resource within the DTS Help Center, owning customer issues from initial ticket through resolution.
The position requires strong practical troubleshooting ability across sensors, data acquisition systems (DAS), and electronic systems, both remotely and on-site at customer facilities. Support is delivered through a combination of ticket-based workflows (Salesforce), phone, and on-site troubleshooting, often in time-sensitive test environments.
עיקרי התפקיד
Provide technical support for DTS hardware and software systems by diagnosing, troubleshooting, and resolving customer issues involving data acquisition systems (DAS), sensors, wiring, and signal integrity
Serve as a front-line resource for the DTS Help Center (Salesforce), owning and managing support tickets from intake through resolution while handling multiple issues concurrently
Deliver support via phone, email, remote sessions, and on-site visits, including participation in escalation or time-critical support situations
Perform hands-on troubleshooting using tools such as multimeters and oscilloscopes to identify and resolve:
Support customer activities in crash labs, component test labs, and other engineering environments, including:
Sensor installation and routing
System setup, configuration, and calibration
Test readiness and validation support
Test, evaluate, and verify system and product performance to ensure alignment with customer requirements and data quality expectations
Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides based on recurring issues and field experience
Collaborate with engineering and product development teams to communicate field issues, product gaps, and improvement opportunities
Provide remote and on-site customer training, demonstrations, and technical guidance related to DTS systems and best practices
Progress toward independent support of customer issues and field activities within 6–12 months, including the ability to troubleshoot systems directly in customer lab environments
Assist, as needed over time, with development of custom support solutions, including cables, interface components, and system modifications
Contribute to internal knowledge sharing, mentoring, and continuous improvement initiatives
Performs other related duties and responsibilities as requested by DTS management
דרישות
Qualifications and Skills: To perform this job successfully, an individual must be able to perform the Responsibilities and Duties satisfactorily. The qualifications and skills listed below are representative of the knowledge, skills, and/or abilities for the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.
Technical degree in electronics, engineering, or a related field (or equivalent hands-on experience), with approximately 2–5 years of experience in a technical role involving data acquisition systems, sensors, electronics, or embedded systems
Demonstrated hands-on troubleshooting experience is required, including the ability to identify and resolve real-world hardware and system issues (not limited to following documentation)
Working knowledge of:
o Electrical fundamentals (voltage, current, grounding)
o Sensors and signal measurement
o Data acquisition systems or instrumentation
Computer Network Systems (TCP/IP, UDP) and packet level debugging tools (eg. Wireshark)
Experience using basic diagnostic tools such as:
o Multimeter (required)
o Oscilloscope (basic familiarity required; advanced skills developed over time)
Experience in customer-facing technical roles, with the ability to communicate clearly and effectively in high-pressure or time-sensitive situations
Demonstrated ability to:
o Diagnose issues with incomplete information
o Manage multiple concurrent tasks and priorities
o Take ownership of issues through resolution rather than escalating prematurely
Ability to work effectively in hands-on lab and field environments, including frequent interaction with sensors, wiring, and hardware systems
Ability and willingness to travel to customer sites for support, training, and test activities, including frequent local travel and occasional domestic travel
Strong analytical, problem-solving, and interpersonal communication skills are necessary
Ability to adapt to changing priorities, work independently, and develop technical expertise over time
Benefits
Why Join DTS?
For six consecutive years, DTS has been recognized as one of the “Best Places to Work”—and for good reason. We believe happy, empowered employees lead to exceptional customer outcomes. Here's what we offer:
Competitive base salary and performance bonus structure
Flexible work schedules
Six paid company holidays plus the final week of the year off (paid)
Free on-site EV charging stations
Comprehensive medical, dental, and vision insurance
Employer-paid life insurance
Voluntary insurance plans including accident and critical illness coverage
Tuition and training assistance
401(k) with employer match
Estimated Salary Range:
The estimated salary range listed below allows for candidates with various levels of skill and experience to be considered, as well as room for growth achieved within the role over time. Offers extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.
$81k - $130k annualized
Work Environment, Physical Demands, and Equipment Use
This position works in an environment in which safety; environmental and health concerns may demand constant attention. The work environment is a production and engineering area and typical business office. The employee is frequently required to stand, walk, sit, and have the ability to lift and carry up to 50 lbs.
Occasional US and/or international travel to customer, vendor, corporate, and/or other sites may be necessary based on business or customer needs.
ITAR Statement
This position requires compliance with U.S. Export Control requirements. Therefore, candidates must qualify as a a U.S. Person as defined by 22 C.F.R. 120.15.
Equal Opportunity Statement
DTS is committed to a diverse and inclusive workplace. We are proud to be an Equal Opportunity Employer and make employment decisions without regard to race, religion, sex/gender, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local regulations.
יתרון
Experience working in automotive, aerospace, or test lab environments (crash, component, or validation testing) is strongly
Familiarity with automotive OEM and Tier 1 customer environments, particularly in the Eastern United States, is
Exposure to signal integrity troubleshooting (noise, grounding, interference, synchronization) is