Customer Success Manager

We are a fast growing cybersecurity startup redefining how organizations defend themselves. As attackers leverage AI for high speed strikes, we provide defenders with the same capabilities. Our platform creates an AI driven Autonomous Attacker that thinks like a hacker, generating end to end attack chains across Web, Cloud, and AI applications to prioritize mitigation where it matters. Founded a year and a half ago, we've moved at lightning speed raising a Seed from CyberStarts and a Series A from Lightspeed. With offices in Tel Aviv and New York, we maintain a high transparency, low ego environment where exceptional individuals have the autonomy to make a massive impact on a category defining product. We are looking for a Customer Success Manager to own the technical onboarding and implementation journey for our customers. In this role, you will be the primary technical point of contact from handoff through go-live, translating cutting edge AI-driven security capabilities into a smooth, high-value deployment for each customer. Own the post-sale technical journey end-to-end, taking a clean handoff from Solutions Engineering at deal close and driving onboarding through full deployment. Lead technical onboarding and implementation projects for new and existing customers, from kickoff through full deployment. Configure and deploy our platform within customer environments, including integrations with existing security tools, cloud infrastructure, and CI/CD pipelines. Translate customer technical requirements into implementation plans, timelines, and clear success criteria. Troubleshoot technical issues that arise during onboarding, partnering with R&D and Security Research while maintaining ownership of the customer relationship. Educate customers on best practices for configuration, policy setup, and platform usage relevant to their security environment. Build and maintain implementation documentation, runbooks, and reusable onboarding assets as the customer base scales. Partner closely with Solutions Engineering, Sales, Product, and R&D to ensure a seamless pre-sale to post-sale handoff, and relay customer feedback and flag technical or adoption risks early. Track and report on onboarding health, time-to-value, and adoption metrics across your customer portfolio.