RADCOM is a global leader in AI-native assurance and analytics solutions for telecom operators. Our innovative platform helps service providers optimize network performance, enhance customer experience, and accelerate their 5G transformation.
We are looking for an experienced Technical Account Manager to join our team and take ownership of customer success for strategic accounts. In this role, you will lead post-sales delivery activities, manage customer projects end-to-end, collaborate with cross-functional teams, and build strong customer relationships to ensure successful deployments, operational excellence, and long-term business growth.
עיקרי התפקיד
Own overall responsibility for customer satisfaction.
Own all post-sales delivery (projects and support) for designated accounts, ensuring revenue recognition.
Lead projects end-to-end - from concept through design and implementation - coordinating partners for on-time, on-budget, quality delivery.
Build detailed work plans, schedules, estimates, tracking and status reports; manage priorities across customer activities.
Partner with Technical Support to meet SLAs, and with Sales/Product teams to drive business results and identify new opportunities.
Build strong customer relationships that support loyalty and business growth, in close collaboration with internal teams.
דרישות
5+ years in project/technical account management in international software, telecom, or tech companies.
Strong technical knowledge of the telecom industry (network architecture, business processes, interfaces/protocols, service quality metrics).
Proven track record delivering complex projects, with strong planning, control, tracking and reporting.
Strong organizational, multitasking, and leadership/influencing skills; comfortable in multidisciplinary, multicultural teams.
Excellent analytical and problem-solving skills - able to zoom between big-picture and detail.
Strong relationship-building, negotiation, and diplomatic skills with stakeholders at all levels.
Excellent written and verbal communication/presentation skills.