Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
Silvus Technologies, a leading provider of advanced MANET and MIMO communications systems, is reshaping mesh network technology for mission-critical applications – on the ground, in the air and at sea. Its battle-
proven StreamCaster family of MANET radios and proprietary MN-MIMO waveform provides the vital communications link for defense, law enforcement and public safety agencies around the world, and in the toughest operational environments.
With deep roots in DARPA research, Silvus Technologies develops world-class advanced communications technologies that are reshaping the tactical communications landscape. From pure line-of-sight to extreme non-
line-of-sight, Silvus radios form a self-healing, self-forming mesh network, enabling secure and reliable connectivity, including video and high-bandwidth data.
Silvus Technologies is a wholly owned subsidiary of Motorola Solutions, Inc.
Would you like to join an incredibly talented group of people, doing very challenging work, with the prime
directive of “Keeping Our Heroes Connected”?
Job Description
Silvus is seeking an Applications Engineer I who will report to the Senior Applications Engineer on the Sales Engineering team. The successful individual in this role will conduct a wide range of technical activities relating to applications/solutions engineering and customer and sales support.
This position works closely with customers and the Sales team to drive product development and be a key component in enabling the development of cutting-edge systems and technologies.
This role is expected to help define and test new products and features, assist customers and the Sales team with their technical support requests, perform technical analysis and systems integration, and engineer complete solutions to complex problems.
This position works closely with internal Engineering teams and provides in-person support with up to 25% travel, both domestic and international.
This position is based at Silvus’ shipping center in Copenhagen, Denmark and is 100% onsite, Monday through Friday.
The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.
ROLE AND RESPONSIBILITIES
Design and test complete solutions that solve unique technical problems.
Define new products and features to fill gaps and perform product evaluations and field trials for new product features and accessories.
Provide comprehensive support to customers and the sales team through troubleshooting, system integration engineering, product recommendations, and technical analysis via phone, online, and in person.
Provide dedicated live support (via phone and email) during standard European working hours (typically 7:00 AM to 3:00 PM CET, aligning with 10:00 PM to 6:00 AM Pacific Time) to ensure seamless continuous global coverage and assist the US team with off-hours escalations.
Work individually and with Engineering teams to support requests via in-house or through field testing and validation.
Test and harden existing features through firmware and hardware changes in realistic applications.
Support the Sales Engineering team by helping prepare for demonstrations, training, testing, or recreating bugs and issues seen in the field.
Create and maintain customer-facing documents and content including manuals, guides, videos, application notes, etc. to support customers and sales more efficiently.
Oversee and assist the RMA and Loaner teams by providing guidance, equipment recommendations, and vetting customer requests.
Travel requirements – Up to 25% travel to provide in-person engineering support to customers and the sales team, including demos, troubleshooting, system integration, and training.
Perform other related duties, of which the above are representative.
Basic Requirements