Senior Product Manager

Description We are looking for a Senior Product Manager who is motivated by meaningful impact in healthcare and brings strong product instincts, customer empathy, technical fluency, proven hands-on experience with AI-enabled product development, and a strong outbound product mindset. In this role, you will lead key product areas within our customer-facing platform, with a strong focus on web-based experiences, user workflows, and the way clinical and operational insights are surfaced to users. A major part of this role will be working closely with customers and users: building trusted relationships, deeply understanding their workflows and pain points, identifying opportunities, and validating solutions quickly before development. You will work at the intersection of clinical needs, user experience, data-driven capabilities, AI-supported workflows, and fast product execution — helping translate complex healthcare and data logic into intuitive, valuable, and scalable product experiences. You will collaborate closely with clinicians, customers, designers, engineers, data teams, and go-to-market stakeholders to build products that serve patients, empower care teams, and drive real-world clinical and operational value. Responsibilities Outbound Product Discovery & Customer Understanding Build close, trusted relationships with customers and users to deeply understand their workflows, needs, pain points, and decision-making context. Lead outbound discovery efforts, including customer conversations, user interviews, workflow analysis, feedback loops, and solution validation. Identify customer problems and product opportunities through direct engagement, behavioral insights, and collaboration with Customer Success, Sales, and Implementation teams. Rapidly test and validate potential solutions before development, using prototypes, mockups, experiments, customer feedback, and data. Translate customer insights into clear product priorities, requirements, and execution plans. Product Ownership & Strategy Own and drive meaningful product areas within a customer-facing healthcare platform. Define product strategy, roadmap priorities, and execution plans for features and workflows used by clinicians, care teams, and customers. Translate customer needs, clinical workflows, data capabilities, technical constraints, and business priorities into clear product requirements. Balance usability, technical complexity, clinical value, speed of execution, and business impact in product decisions. Customer-Facing Product Development Lead the development of web-based user experiences, including workflows, dashboards, interfaces, and customer-facing product capabilities. Partner with Design and Engineering to create intuitive, effective, and clinically relevant product experiences. Drive features from ideation through launch, adoption, measurement, and iteration, using short development cycles and fast learning loops. Ensure that product decisions are grounded in real customer needs and validated before meaningful engineering investment. Data, Indications & Product Intelligence Work with data, clinical, and engineering teams to understand the data engine that supports indication generation and clinical insights. Help translate data-driven and AI-supported capabilities into clear, actionable product experiences for users. Define how insights, indications, alerts, recommendations, or assisted workflows should be surfaced in a way that is understandable, trustworthy, and useful. Ensure data dependencies, logic, clinical context, and user impact are considered in product requirements. Cross-Functional Leadership Collaborate across Engineering, Design, Clinical, Data, Customer Success, Sales, Implementation, Marketing, and Leadership to deliver high-impact outcomes. Build alignment across stakeholders through clear communication, structured thinking, and strong product judgment. Serve as a bridge between customers, customer-facing teams, technical teams, data teams, and clinical stakeholders. Lead cross-functional initiatives with ownership, clarity, and a strong bias toward fast, iterative execution. Measurement, Adoption & Iteration Define and track product success metrics, including adoption, engagement, workflow efficiency, user satisfaction, clinical value, and business impact. Use qualitative feedback, product analytics, customer insights, experimentation, and A/B testing to guide product decisions. Identify opportunities to improve usability, adoption, automation, intelligence, and value delivery across the product. Continuously iterate based on customer feedback, user behavior, data, and product performance. Requirements 5+ years of product management experience in complex B2B products, preferably in SaaS, HealthTech, digital health, medical devices, or regulated environments. Proven experience leading outbound product discovery, including direct customer engagement, user interviews, workflow analysis, problem discovery, and rapid solution validation. Proven hands-on experience using AI tools and AI-enabled processes to accelerate product discovery, prototyping, validation, execution, and iteration. Experience owning customer-facing product areas, ideally including web platforms, dashboards, workflows, operational systems, or similar product experiences. Strong product sense and ability to translate complex customer, clinical, technical, and business needs into simple, effective product solutions. Technical fluency and ability to work closely with engineering teams across frontend, backend, data, and logic-based capabilities. Strong customer orientation and cross-functional leadership skills, with the ability to build trust, create clarity, and align users, CS, Sales, Implementation, Engineering, Design, and Leadership. Experience in healthcare, clinical workflows, regulated environments, data-driven products, or fast-paced product environments — strong advantage.