IT Support Engineer

Aqua Security is the leading pure-play cloud-native security company, protecting modern applications across containers, Kubernetes, serverless, and cloud environments. We're looking for a proactive and customer-focused IT Support Engineer to join our Global IT team and help deliver an exceptional technology experience for employees across our global hybrid organization. This is an excellent opportunity for someone early in their IT career who enjoys solving technical problems, supporting end users, and working with modern enterprise technologies including Microsoft 365, Intune, Entra ID, Windows, and macOS. If you're passionate about technology, love helping people, and are eager to grow within a global cybersecurity company, we'd love to meet you. What You Will Own Prepare, configure, and deploy Windows and macOS laptops for new employees Support employee onboarding and offboarding, ensuring a seamless IT experience Provide first-line technical support for hardware, software, Microsoft 365, email, VPN, printing, and connectivity issues Manage user accounts, permissions, and application access across Microsoft Entra ID and Microsoft 365 Enroll and manage devices using Microsoft Intune or similar endpoint management platforms Troubleshoot laptops, monitors, docking stations, Wi-Fi, peripherals, and workplace technology Support password resets, MFA, VPN access, and identity-related requests Track incidents and service requests through the IT ticketing system while maintaining excellent customer service Maintain accurate inventory of laptops, accessories, licenses, and IT assets Document technical procedures, troubleshooting guides, and knowledge base articles Escalate infrastructure, cloud, networking, and security issues when appropriate Help maintain a secure, reliable, and efficient IT environment for employees worldwide Why Aqua Security You'll join one of the world's leading cloud security companies, supporting employees who build technology used by some of the world's largest enterprises. You'll have the opportunity to: Work with modern enterprise technologies in a cloud-first environment Gain hands-on experience with Microsoft 365, Intune, identity management, and endpoint security Learn from experienced IT, Security, and Engineering professionals Grow your career in a fast-paced global cybersecurity company Make a real impact by helping employees stay productive, connected, and secure every day If you're looking for an opportunity to build your IT career while working with cutting-edge technologies and an exceptional team, we'd love to hear from you.