Customer Success Manager

We are looking for a highly qualified and experienced individual to join our recently established Customer Success team and to oversee our Customers. You will be responsible for deepening & enhancing Priority’s relationships with our key customers to ensure their high engagement, satisfaction, and business growth. You will provide strategic guidance and support, and will be assessed by performance-based KPIs. You will collaborate with various internal teams to drive customer satisfaction, retention, and upsell opportunities. Responsibilities: • Develop a deep understanding of the clients' business goals, objectives, and challenges. • Act as the primary point of contact for key clients and maintain strong relationships with stakeholders at all levels. • Identify opportunities for strategic alignment between the clients' needs and our products/services. • Advocate for clients internally, ensuring their voice is heard and their needs are addressed within the organization. • Collaborate with Product and Development teams to communicate client feedback and contribute to product roadmap decisions. • Contribute to the development of customer success strategies and best practices within the organization. • Monitor customers’ health scores, SLA, and satisfaction levels to identify customers at risk and improve their experience. • Identify growth opportunities within the customer base and strive to realize these opportunities. • Promote customers reference plan and locate brand ambassadors to share the company’s benefits and values. • Represent the customer's needs within our company and facilitate their relationships with different departments such as Product, R&D, Professional Services, and Support. דרישות: • 2-4 years of experience in a Customer Success position in B2B software company working with medium-sized organizations. • Excellent communication and interpersonal skills with an aptitude for building strong customer relationships • Skilled problem-solving abilities and approach • Strong negotiation skills • Ability to analyze complex customer data, produce business insights and turn them into actionable work-plan. • Proven ability to maintain relationships with a diverse customer account-base while improving customer satisfaction and business results. • Highly organized and able to multi-task. • Confident, highly-energized, self-motivated and a true team player. • Desire and ability to learn new technologies. • Knowledge of the ERP space specific in Priority – a great advantage. ניסיון נדרש: 3-4 שנים