Junior Business Application Analyst

Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth. About the Role We are looking for a technically curious Junior Business Application Analyst to join our Business Applications team. This is a hands-on operational role split across two main areas: Jira platform administration (~50%) and business application support across HR systems and Salesforce (~50%). You don’t need years of experience - but you do need a technical mindset, a willingness to learn fast, and comfort working with AI tools to get things done. You’ll be trained by the team and will grow into the role. What You’ll Work On Jira Administration (50%) Configure and maintain Jira projects, workflows, issue types, fields, and boards Onboard new teams to Jira - set up their spaces and guide them on best practices Build and troubleshoot automations and workflow rules Support consultative requests - dashboards, Jira Plans, JQL, and project structure Assist with larger Jira initiatives as directed by the team lead Business Applications Support (50%) Support and maintain Salesforce configurations - reports, dashboards, flows, and data integrity Administer HR platforms including HiBob and Greenhouse - managing configurations, integrations, and user requests Assist with data movement between systems, ensuring accuracy and consistency Handle incoming requests from business stakeholders across GTM, Finance, HR, and Operations Document processes and support knowledge transfer across the team What We’re Looking For No specific years of experience required - we care about how you think and how fast you learn. Technical background - degree or coursework in Information Systems, Computer Science, Industrial Engineering, or equivalent Genuine comfort with technology - you pick up new tools quickly and don’t need hand-holding Working knowledge or hands-on experience with AI tools (ChatGPT, Claude, Copilot, or similar) in a work or study context Analytical and structured thinker - you break problems down before jumping to solutions Strong communication skills in English - you can explain technical things clearly to non-technical people Detail-oriented and reliable - you follow through and flag issues proactively Able to manage multiple requests and prioritize under pressure Bonus Points For Any hands-on experience with Jira (even personal or academic projects) Familiarity with Salesforce - any exposure to flows, reports, or data management Experience with HiBob, Greenhouse, or other HR platforms Basic understanding of APIs, REST, or system integrations Salesforce or Atlassian certifications (or in progress) Experience working in an agile environment Why Join Us You’ll work across multiple platforms and business domains - no two days are the same Structured onboarding with direct knowledge transfer from experienced team members Real ownership from day one - this is not a shadow role A small, collaborative team where your impact is visible Clear path to grow into a senior BA or platform specialist role What we offer: Track to success – work in a dynamic organization with ambient and laid-back office atmosphere Individualized career development, rewards, and recognition. Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country Additional health insurance package Internal mobility program and refer-a-friend program Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution Food vouchers E-learning portals and knowledge sharing sessions. Company backed Hackathons, Tech conferences, workshops events, etc Stocked kitchen and bar. Equity in options. Flexible hybrid capacity If you’re passionate about helping customers succeed, enjoy building strong relationships, and thrive in a dynamic SaaS environment, we’d love to hear from you. Join Yotpo and become part of a team that values collaboration, growth, and innovation while empowering some of the world’s leading eCommerce brands to achieve lasting success. #LI-Hybrid