Director, IT Service Delivery & Infrastructure

About Marvell Marvell’s semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, and carrier architectures, our innovative technology is enabling new possibilities. At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead. Your Team, Your Impact Marvell Technology is seeking an experienced and strategic Director of IT Service Delivery & Infrastructure to lead IT service delivery across the Americas (AMEC) region while owning endpoint engineering and Windows infrastructure platforms globally. This role carries a broad mandate with roughly equal focus across three pillars: AMEC regional service delivery, endpoint engineering, and Windows infrastructure including Windows Servers, M365, hypervisors, and related supporting applications and services. The ideal candidate is a seasoned IT leader who can balance hands-on technical depth with strong operational and people leadership, managing a diverse team of employees and managed service providers across multiple US locations while driving modernization, experience improvements, security posture improvements, and service excellence across a complex, multi-site global environment supporting 10,000+ users. This leader will set and sustain a high-performance culture, one that operates at a high tempo, holds itself to a high bar, and continuously delivers measurable improvements across service quality, platform reliability, and user experience. The expectation is not just to keep the lights on, but to relentlessly raise the standard. This role is intentionally scoped as a strong foundation, with a clear expectation that the right leader will grow beyond it. As the individual establishes credibility and impact, the scope is expected to expand. What You Can Expect AMEC & EMEA Regional IT Service Delivery Own end-to-end IT service delivery across all AMEC and EMEA locations, ensuring consistent, high-quality support for employees across the US, Canada, and Latin America Lead and develop a team of IT managers and specialists across multiple locations Manage relationships with managed service providers (MSPs) including onsite and remote support vendors, holding them accountable to SLAs and quality standards Serve as the primary escalation point and incident commander for major incidents affecting AMEC-based and global sites, users, and infrastructure Drive continuous improvement in service quality, MTTR, and user satisfaction (CSAT) Oversee IT support for global facilities expansion projects (new sites, office expansions, data center upgrades) Manage staffed and unstaffed location coverage models, ensuring appropriate onsite and remote support capacity Partner with global and regional IT teams across APAC, EMEA, and India to ensure consistent service standards and delivery Represent the team in the IT Change Advisory Board (CAB) for Endpoint Engineering and Windows/M365 domains Manage the AMEC IT infrastructure budget, ensuring cost-effective solutions and efficient use of resources Own the strategy, engineering, and lifecycle management of endpoint platforms for Windows, macOS, and mobile devices across a global fleet of 10,000+ devices Drive improvements to the Windows and macOS laptop experience, OS image quality, and performance Manage Windows Autopilot provisioning, SCCM/MECM application packaging, and GPO-based hardening controls Lead endpoint security initiatives including patching cadence, vulnerability remediation, and compliance with security baselines Oversee mobile device management (MDM) platform strategy and service support model Ensure CMDB accuracy and completeness for all managed endpoints Evaluate and introduce AI and automation technologies to enhance endpoint operations and reduce manual effort Develop and maintain endpoint technology roadmaps aligned to business goals and the annual operating plan (AOP) Windows Servers, M365, Hypervisors, AD, and Infrastructure Services Responsible for platform strategy, architecture, governance, and program-level oversight Partner closely with the managed services team to ensure consistent and best in class operations Set standards, policies, and engineering direction for Active Directory, Group Policy, PKI and other infrastructure sercices Drive AD hardening and domain controller resilience initiatives Lead Windows server migration, consolidation, and modernization programs, translating strategy into execution with the managed services team Own the platform strategy, governance, and licensing for M365, working cross functionally Drive M365 security posture improvements including DLP, Zero Trust controls, SSPM, and compliance initiatives Ensure cyber-resilient backup and disaster recovery for M365 (Exchange, SharePoint, OneDrive) protecting 10,000+ users Manage M365 licensing, third-party API access, and platform governance Lead the strategy and execution for hypervisor platforms including AWS, GCP, Azure, VMware vSphere/vCenter, and Azure Local Manage Virtual Desktop Infrastructure (VDI) and Remote Desktop Services (RDS) environments Oversee Secure Enterprise Browser platform deployment and governance Own capacity planning, performance standards, and disaster recovery readiness for virtualized workloads Governance, Security & Compliance Ensure compliance with ISO standards, SOX, and other applicable policies and standards across infrastructure and service delivery operations Collaborate with Cybersecurity on security audits, vulnerability remediation, and infrastructure hardening Develop and maintain IT policies, procedures, SOPs, and knowledge base articles Support internal and external audits with evidence and documentation Own and maintain CMDB accuracy and completeness across all managed infrastructure and endpoint assets, ensuring reliable data for incident management, change control, and capacity planning Oversee IT asset management lifecycle from procurement through decommissioning, including hardware refresh planning, e-waste disposal, and certificate of destruction processes Lead disaster recovery planning, tabletop exercises, and business continuity initiatives What We're Looking For Leadership & Management Experience 12+ years of progressive IT experience, with at least 5 years in a people management role leading managers and/or senior technical staff Proven track record of building, developing, and holding accountable high-performing IT teams, including both direct employees and managed service providers Experience managing geographically distributed, matrixed teams across multiple time zones and regions Demonstrated ability to manage MSP relationships, SOW-based engagements, and vendor performance at scale Experience leading IT operations for a global, multi-site organization with 10,000+ users Strong background in IT service delivery, owning SLAs, CSAT, MTTR, and continuous improvement programs Experience managing IT budgets, headcount forecasting, and resource planning, and project proposals and ROI analysis Comfortable operating at the intersection of strategy and execution, able to set direction and hold teams accountable for delivery without being in the weeds of day-to-day operations Strong people leadership skills; ability to coach, develop, and hold accountable a diverse team of managers, engineers, and specialists Excellent communication and executive presence; able to translate technical complexity into business terms for senior stakeholders Results-oriented with a bias for action and a track record of driving continuous improvement at a high tempo Proven ability to build and sustain a high-performance culture that consistently raises the bar Strong vendor and contract management skills; experienced in holding MSPs accountable to outcomes Ability to manage competing priorities across a fast-paced, global environment Collaborative partner to cross-functional teams including Cybersecurity, Network, Engineering Infrastructure, and Business Applications Endpoint Services & End-User Computing: Solid understanding of endpoint management platforms for Windows, macOS, and mobile devices (SCCM, Jamf, Intune, Autopilot, MDM) Familiarity with digital employee experience (DEX) tooling and endpoint performance management Working knowledge of Microsoft 365 (Exchange Online, SharePoint, OneDrive, PowerBI, Teams) and Entra ID Experience managing local/regional IT support operations including walk-up help desk, onsite technician teams, and smart hands and feet support across multiple locations Proven experience overseeing end-to-end laptop lifecycle management from procurement and imaging through deployment, refresh, and decommissioning at scale across a distributed workforce Experience managing staffed and unstaffed site models, including determining appropriate coverage levels, vendor-provided onsite support, and remote support escalation paths Understanding of endpoint security practices: patching, vulnerability management, hardening baselines Infrastructure & Platform: Knowledge of Windows Server environments, Active Directory, DNS, and Group Policy, sufficient to govern standards, review architectural decisions, and guide troubleshooting activities Familiarity with hypervisor platforms (VMware, Hyper-V, Azure Local) and cloud platforms (Azure, AWS, GCP) at a conceptual and governance level General understanding of backup, disaster recovery, and business continuity practices Familiarity with ITSM platforms (ServiceNow preferred) and ITIL-based service management processes Preferred Qualifications Experience with ITIL v4 framework; ITIL certification a plus Microsoft certifications (e.g., MS-102, AZ-104, AZ-305) strongly preferred Experience with ISO 9001 audits and compliance processes Familiarity with Marvell's technology stack: ServiceNow, LogicMonitor, Rubrik, Proofpoint, Okta, SailPoint Experience supporting M&A integration activities from an IT infrastructure perspective Bachelor's degree in Computer Science, Information Technology, or a related field; advanced degree preferred Expected Base Pay Range (USD) 152,720 - 228,800, $ per annum The successful candidate’s starting base pay will be determined based on job-related skills, experience, qualifications, work location and market conditions. The expected base pay range for this role may be modified based on market conditions. Additional Compensation and Benefit Elements Marvell is committed to providing exceptional, comprehensive benefits that support our employees at every stage - from internship to retirement and through life’s most important moments. Our offerings are built around four key pillars: financial well-being, family support, mental and physical health, and recognition. Highlights include an employee stock purchase plan with a 2-year look back, family support programs to help balance work and home life, robust mental health resources to prioritize emotional well-being, and a recognition and service awards to celebrate contributions and milestones. We look forward to sharing more with you during the interview process. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Any applicant who requires a reasonable accommodation during the selection process should contact Marvell HR Helpdesk at TAOps@marvell.com. Interview Integrity To support fair and authentic hiring practices, candidates are not permitted to use AI tools (such as transcription apps, real-time answer generators like ChatGPT or Copilot, or automated note-taking bots) during interviews. These tools must not be used to record, assist with, or enhance responses in any way. Our interviews are designed to evaluate your individual experience, thought process, and communication skills in real time. Use of AI tools without prior instruction from the interviewer will result in disqualification from the hiring process. This position may require access to technology and/or software subject to U.S. export control laws and regulations, including the Export Administration Regulations (EAR). As such, applicants must be eligible to access export-controlled information as defined under applicable law. Marvell may be required to obtain export licensing approval from the U.S. Department of Commerce and/or the U.S. Department of State. Except for U.S. citizens, lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3), all applicants may be subject to an export license review process prior to employment. #LI-TT1