Description
Notch is building AI agents that resolve customer support end-to-end — not just deflect tickets. We work with mid-size and enterprise support organizations, and we’re scaling quickly.
We’re hiring a Product Marketing teammate to help shape how we communicate our product’s value, support sales with high-quality messaging and materials, and translate customer insights into clear, compelling storytelling.
What you’ll do
Develop and refine product messaging and value propositions across key use cases
Create customer-facing content such as one-pagers, product overviews, case studies, and website copy
Build and maintain sales enablement materials (pitch decks, FAQs, battlecards, product sheets)
Support product launches by helping craft launch messaging and related assets
Conduct customer and market research to understand needs, objections, and competitive landscape
Partner closely with Product and Sales to ensure our positioning stays clear, accurate, and consistent
Requirements
About You:
3+ years of experience in product marketing (B2B SaaS experience required)
Strong writing and storytelling skills — you can turn complex product into clear, persuasive messaging
Experience creating sales enablement and customer collateral that gets used
Ability to work cross-functionally and manage multiple projects in a fast-moving environment
Strong attention to detail and high standards for quality
Nice to have:
Experience marketing AI products, customer support platforms, or workflow automation tools
Familiarity with enterprise sales cycles and buyer personas