Sr Product Manager Technical

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Sr Product Manager Technical Overview: Overview • Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap • Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements • Collects and shares user stories with engineering teams • Acts as the voice of the business customer and accountable for the platform services Responsibilities • Owns the working backwards document and vision for feature releases • Identifies gaps and charters new platform capabilities as required • Identifies innovations or performs test and learn experiments to create features that add more business and customer value for a platform product • Participates with the business in customer research to inform platform product feature needs • Contributes near-term input (quarterly) for the platform product portfolio and roadmap • Makes trade-off decisions on platform product features • Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests • Exhibits expertise within platform feature area and coordinates with interdependent teams • Digests business customer requirements (user stories, use cases) and platform requirements for a platform feature set • Has visibility into the design of the user experience • Determines release goals for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed • Continuously monitors feature development at the feature level • Reviews product demo with the development team against acceptance criteria for the feature set • Prepares launches and monitors platform performances, adoption, and operational health for feature sets • Stays aligned with GTM plans for the feature set • Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership • Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature • Works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues About you • Develops and implements new metrics into measurement techniques; works with development teams to develop reports to monitor them • Independently identifies and researches anomalous performance; escalates findings to senior management • Coordinates internal forums to collect and identify feature-level development opportunities • Owns and manages product documentation; enables self-service support and/or works to reduce overhead • Identifies feature risks from business and customer feedback and in-depth analysis of operational performance; shares with senior leadership • Establishes a network within the organization; begins to build internal and external networks • Mentoring team members • Assists with candidate selection and onboarding Corporate Security Responsibility Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.