Executive Customer & Partner Engagement Manager
HP Solutions (HPS) is seeking an Executive Customer & Partner Engagement Manager to support the HPS President by driving strategic customer, partner, alliance, and executive engagement programs. This role is responsible for planning and executing executive interactions that strengthen relationships, accelerate business outcomes, and deliver a world-class engagement experience for customers, partners, and key stakeholders.
What you'll do
Develop and execute a comprehensive customer, partner, and alliance engagement strategy for the HPS President.
Partner with the HPS President and leadership team to translate business priorities into executive engagement objectives aligned to growth, transformation, and strategic initiatives.
Create and manage an executive engagement framework that prioritizes customer, partner, alliance, and industry engagements based on strategic business impact.
Lead the planning and coordination of executive customer and partner interactions to strengthen strategic relationships, drive business outcomes, and expand market influence.
Build and manage annual and quarterly executive engagement plans, identifying high-impact opportunities and ensuring alignment with business objectives.
Synthesize insights from executive engagements, market trends, customer feedback, and partner interactions into actionable recommendations for the HPS President and leadership team.
Implement measurement frameworks, dashboards, and scorecards to quantify engagement effectiveness, relationship strength, customer satisfaction, and business impact.
Manage Executive Sponsorship Programs to strengthen relationships between HP executives and strategic customers, partners, and alliance leaders.
Partner with Sales, Account Teams, Category, Marketing, Communications, Business Unit leaders, and L2s to identify, prioritize, and execute executive engagement opportunities that support business goals.
Coordinate executive briefings, customer visits, Executive Business Reviews (EBRs), partner reviews, advisory boards, leadership forums, industry events, and executive roundtables.
Ensure executives are equipped with briefing materials, stakeholder maps, account insights, meeting objectives, and key messaging to maximize engagement effectiveness.
Serve as a trusted advisor to executives on stakeholder relationships, engagement strategy, meeting objectives, and executive communications.
Establish governance, best practices, tools, and processes that scale executive engagement programs across HP Solutions.
Capture, track, and drive accountability for executive engagement commitments, action items, risks, and opportunities, ensuring timely follow-through.
Facilitate post-engagement reviews with executives and account teams to identify insights, assess outcomes, and drive continuous improvement.
Support executive participation in customer, partner, and industry events, ensuring a seamless executive experience.
Develop communication and engagement plans that strengthen executive relationships with key customers and partners.
Identify opportunities to elevate customer success stories, strategic partnerships, and executive engagement outcomes internally and externally.
Anticipate customer, partner, and market trends, proactively recommending engagement opportunities that advance strategic business priorities.
Build strong working relationships with customer and partner leaders, account teams, and key stakeholders to ensure coordinated execution.
Knowledge and Skills
Strong executive presence with the ability to build trusted relationships and influence senior leaders, customers, partners, and key stakeholders.
Exceptional stakeholder management, relationship-building, and communication skills, including development of executive briefings, presentations, and strategic messaging.
Strong business acumen with an understanding of enterprise sales motions, account planning, customer success, and partner ecosystems.
Proven program and project management expertise, with the ability to lead complex, cross-functional initiatives from strategy through execution.
Ability to translate business priorities into executive engagement strategies that drive measurable business outcomes and strengthen strategic relationships.
Strong analytical and problem-solving skills, including experience leveraging dashboards, metrics, and business insights to inform decisions and measure engagement effectiveness.
Demonstrated ability to influence and drive alignment across global and virtual teams without direct authority.
High degree of professionalism, discretion, and sound judgment, with the ability to manage highly confidential customer, partner, and executive information.
Ability to thrive in fast-paced, highly visible environments while managing multiple priorities and delivering flawless execution.
Experience managing budgets, vendors, agencies, and external partners.
Knowledge of the HP Solutions portfolio, customers, channels, services, and partner ecosystem is highly preferred.
Education and Experience Required
10+ years of experience in executive engagement, customer experience, partner management, program management, sales operations, customer success, or strategic planning.
Experience supporting senior executives and leadership teams in a global organization.
Demonstrated success managing complex cross-functional initiatives and executive-level stakeholder relationships.
Experience working closely with enterprise customers, channel partners, alliances, or strategic accounts is preferred.
Nice to have
Project Management Professional (PMP)
Knowledge & Skills
Change Management
Customer Relationship Management
Data Analysis
Key Performance Indicators (KPIs)
Marketing
Milestones (Project Management)
Process Improvement
Project Documentation
Project Implementation
Project Management
Project Schedules
Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Impact & Scope
Impacts multiple functions and influences long-term strategic direction across multiple disciplines or areas of HP.
Complexity
Invents, develops and introduces new methods and techniques that impact multiple disciplines and work groups.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Pay and Benefits
The pay range for this role is $133,600.00 - $197,050.00 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -
Business Planning
Schedule -
Full time
Shift -
No shift premium (United States of America)
Travel -
Not Specified
Relocation -
NoEqual Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"