Investor Services Specialist

Description OurCrowd is seeking a detail-oriented, customer-focused Investor Services Specialist to join our global Business Operations team. This role is ideal for professionals with a background in client services, finance, or investments who are excited to support accredited investors accessing exclusive venture capital and alternative investment opportunities. Success in this role requires strong communication skills, excellent judgment, and a high sense of urgency to ensure timely, accurate, and professional responses. You will be a key touchpoint in the investor journey, working closely with investors, Account Managers, and the Compliance team to manage documentation, resolve inquiries, and ensure a seamless and positive experience at every stage of the investment lifecycle. This role is full-time and based in our Toronto office at Yonge & Richmond with a hybrid setup of 2-3 days in office. Candidates must be eligible and willing to travel internationally to our Jerusalem, Israel headquarters, for approximately four weeks of onboarding and training. This is a fantastic opportunity to experience our global operations firsthand and build relationships with the broader OurCrowd team before settling into the Toronto role. Responsibilities Support accredited investors throughout the onboarding process, including KYC, accreditation, and associated documentation Provide live, high-touch onboarding support to ensure a smooth investor and distributor experience Process investor commitments accurately and efficiently Identify and flag compliance-related issues, working closely with the Compliance team to resolve them Handle IRA transactions including onboarding, purchases, capital calls and distributions Serve as the operational right-hand partner to Account Managers, enabling them to focus on relationship management Monitor and manage the Investor Services inbox, responding promptly and professionally to inquiries from investors and Account Managers Communicate clearly and professionally with investors, ensuring timely follow-ups and issue resolution Troubleshoot platform challenges and proactively suggest improvements to development team Requirements 1-2 years of experience in financial services, client services, wealth management, investment banking, or investor relations (required) Bachelor’s degree in Finance, Business, or a related field Strong customer service orientation with excellent written and verbal communication skills Exceptional attention to detail and organizational skills, with the ability to manage multiple priorities simultaneously Experience with startups, venture capital, or investment funds is a strong asset Self-motivated, resourceful, and proactive problem-solver Collaborative team player with a positive, professional attitude Compensation & Benefits Salary range of $50,000–$58,000 CAD, commensurate with experience Comprehensive health benefits Flexible wellness program Generous vacation policy Collaborative, supportive, and global work environment Please note that this post is for an existing vacancy on our Business Operations team in Toronto. Applicants must be legally authorized to work in Canada. Every application is reviewed individually by a real member of our hiring team; AI tools are used as a supplemental screening aid only. OurCrowd is committed to an inclusive, accessible recruitment process. We welcome and encourage applicants from all backgrounds and are committed to creating a workplace that is diverse, equitable, and inclusive. If you require accommodation at any stage of the application process, please contact hr@ourcrowd.com.