Description
The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals.
By being experts of the Redels platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic, and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.
Requirements
1-2 years of B2B customer success, account management, or consulting experience working with accounts of various sizes. Advantage: Experience working with a large portfolio of customers (+100).
High prioritization skills and process orientation
Multi-tasking - the ability to manage different accounts at different stages in the life cycle
Ability to embrace the mindset of continuous improvement and actively contribute to the process and procedure of the team
Superb written and verbal communication skills (English and Hebrew)
Positive attitude, empathy, and high energy
Ability to take initiative and adapt
Strong customer-facing and presentation skills with the ability to establish credibility with executives
Responsibilities
Build strong relationships with our clients while understanding their needs to ensure their successful onboarding, engagement, and retention.
Strong empathy for customers AND passion for growth.
Ensure the success of the ongoing projects, in terms of quality of work, timelines, budget and risks.
Working inbound – with internal teams, to make sure client requests and milestones are met.
Work closely with data analysts to provide customers with added value analytics and professional reports and insights.
Working with multiple stakeholders, inside and outside of the organization to drive projects successfully.
Hands-on on data and analytics projects - a major advantage.