Job description
Description
Mize is a Fintech-travel start-up that uses high-end technology to solve some of the huge challenges of the evolving travel industry and provide real financial value to our network of clients, including more than 200 international clients generating $16 Billion in sales annually. Our headquarters are in Tel Aviv, and we have offices in Argentina, Spain, UK, US, and India. Each member of our team is an all-around player that influences the product from overall experience to development, and you'll be no different.
As a CSM at Mize, you will play a crucial role in building and managing long-term relationships with our clients. You'll be part of an agile team, working alongside welcoming, hard-working, and fun individuals dedicated to influencing the product from overall experience to development.
Responsibilities:
Building and managing long-term relationships with our clients
Enhancing client results and proactively pushing for expansion
Enhancing customer experience through product support
Conduct onboarding and training sessions for clients
Analyze and provide insights on client-business interactions
Utilize data to identify opportunities for improvement and growth
Handle customer requests and complaints effectively and promptly
Work towards solutions that align with both customer needs and company objectives
Manage communication infrastructure to ensure efficient and effective client communication
Requirements
3+ Years of experience in Customer Success roles \ Account Management roles \ Project Management roles
Experience within the high-tech industry \ tourism industry, with a proven track record of working with international, multi-divisional, and multi-geographical clients
Proficient in Excel and experience working with tools like HubSpot, Zendesk, Monday, or Pipedrive - advantage
Knowledge of the Travel domain and industry - advantage
Experience working collaboratively with cross-functional teams, including Sales, Products, Marketing, and Services
Strong bias for action, tech-oriented, and a resourceful, out-of-the-box thinker capable of solving problems in a fast-growing company
Strong organizational skills, attention to detail, multitasking abilities, and the ability to prioritize and meet targets and commitments
Previous experience in a hypergrowth startup environment and mindset - advantage
English - Native level, both written and verbal with excellent communication skills
Is this role relevant for you?