Job description

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview CCSS (Command Center Solutions Services) is a group that delivers software solutions to the public safety sector. Our group is committed to providing the technology, knowledge, and tools that will allow our customers to focus on their mission critical goals and responsibilities. We provide support for ground breaking products and solutions that enable public safety entities to respond more quickly and safely to emergent situations. CCSS deploys and supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems, Call-Handling Solutions and Mobile Data Computing, among other offerings. CCSS is a fast-paced environment that seeks motivated and professional individuals willing to work towards our goals as an organization. Job Description THIS IS AN ON-SITE POSITION WORKING AT THE ANNE ARUNDEL COUNTY PUBLIC SAFETY FACILITY IN SEVERNA PARK, MD. THE SELECTED CANDIDATE MUST LIVE WITHIN COMMUTING DISTANCE OF SEVERNA PARK, MD. Responsibilities: Provides tailored technical customer operations support. Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance. Executes customer operations policies and procedures. Builds and maintains positive, effective, and mutually beneficial-working alliances with customers. Initiates problem solving action and follows through to resolution. Performs root-case analysis of problems to formulate and recommend improved alternative operations Leads process improvement initiatives. Preferred Qualifications: 3+ years of IT or Public Safety experience 3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred) 3+ years of Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment greatly preferred Proven track record working with or deploying enterprise hardware and software solutions; HP preferred Experience creating positive working relationships with customers and application end users. Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask. Excellent verbal and written communication skills. Comfortable working both alone and in a team environment. Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills) Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM) Experience with Public Safety Applications including CAD and Mobile Experience with Virtualization software Experienced with Network Load Balancing (NLB) and Clustering Experience with hardware blades and Storage Area Networks (SAN); HP preferred Experience with firewalls and routers; Fortigate preferred Familiarity with JavaScript, .NET, ESRI 10.X and XML Ability to troubleshoot application system issues including hardware, network and third-party components Preferred Knowledge: Basic understanding of networking (socket connections, ports and hosts, etc.) Motorola PremierOne CAD experience Experience with GPS/AVL devices This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. Target Base Salary Range: $90,000 - $100,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-BA1 #LI-ONSITE Basic Requirements High School diploma, Associates, or Bachelors degree, plus 3 years of experience in one of the following areas: Public Safety Applications, Customer Support, IT, Records Management Systems, or Technology Must be able to obtain a background clearance as required by our government customers. Travel Requirements 25-50% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.