Job description

Position: Sales Operations Associate II Job Description: Are you looking for a fantastic career opportunity? Arrow Electronics, a Fortune 500 company, and a global technology leader, is looking for a Sales Operations Associate II for our Guadalajara branch who is passionate about being on the forefront of leading-edge tech! What You’ll Be Doing: Responsible for the day-to-day sales support and customer service activities for assigned accounts. Performs sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers. Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective. Order Processing: processes routine/ smaller customer orders accurately and timely by reviewing PO's for accuracy, freight terms, transportation, pricing, technical specifications, part numbers and any other unique customer requirements. Resolve discrepancies with the customer prior to order entry; enter sales orders into the Arrow ERP system working with shared services teams to resolve any complex issues. Review backlog report throughout to determine how to fulfill orders most effectively while balancing product cost, customer delivery expectations and vendor availability. Customers Service and Service Requests: Meets customer service agreements established in SOW. Respond quickly ad professionally to customer requests for information relative to orders and RMA's requests for confirmations/invoices, credit status, expediting or shipping requirements. Documents all customer requests for product returns or maintenance cancellations in an Oracle ERP system. Obtains all related facts and makes the decision to accept or reject based on established guidelines. Backlog Management, Billing and Resolution of vendor Invoice Discrepancies and Claims: Maintain control of the open backlog of orders, service requests and RMA's from entry through billing. From ongoing reviews of open orders and SRs/RMAs determine if the vendors have shipped, entitled and or billed the order or return. Research and resolve vendor invoice variances caused by price, quantity, goods/services receipts, freight and tax code discrepancies. May manage customer quotes activities in line with customer specific strategies, quoting processes, and order management. What We Are Looking For: Typically requires a 2-year degree and 2–4 years of experience or High school graduate with equivalent related experience. May require specific certifications. Has developed knowledge and skills through formal training or considerable work experience. Entry level often for those with work experience in the skill area. Works within established procedures with a moderate degree of supervision. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decision. What’s In It For You: At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package. 30 days of Christmas bonus 40% vacation premium 12 vacation days plus 2 floating days Vision and Dental Assistance Life Insurance Healthcare Insurance 10% Food/Pantry Vouchers Restaurant Vouchers 13% Savings Fund Access to Arrow’s Employee Discount Program On-site Gym and Lockers, Free for Use to All Employees! Growth Opportunities, and more! Annual Hiring Range/Hourly Rate: $19,000.00 - $22,667.83 MXN Monthly Work Arrangement: Hybrid: 3 days in office / 2 days from home Apply now! #LI-ME1 #LI-Hybrid Location: MX-JAL-Tlaquepaque, Mexico (HPE Guad office) Time Type: Full time Job Category: Business Support