Account Manager Team Lead

Description Automat-it is an all-in AWS Premier Partner and Managed Services Provider specializing in the startup ecosystem. With over 800 customers and 500+ AWS certifications, Automat-it brings hands-on expertise in AI, DevOps, and FinOps to empower fast-paced startups to grow, deliver & win. Our customers save significant time-to-market and optimize their cloud performance and costs. We work across EMEA and the US, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech. We are looking for an Account Manager Team Lead to drive Automat-it’s growth across the Israeli market, with a strong emphasis on expanding existing customer relationships while identifying new opportunities within the current client base. In this role, you will lead and mentor the Israeli Account Management team, owning both their performance and professional development. You will manage a portfolio of key accounts with a personal revenue target, while also being responsible for the team’s overall retention, expansion, and customer success metrics. 📍 Work location: hybrid from Tel Aviv If you are interested in this opportunity, please submit your CV in English. Key Responsibilities Lead and mentor a team of Account Managers - setting clear performance expectations, running regular 1:1s, and supporting individual development plans. Define and drive the team's sales strategy, including territory planning, pipeline management, and playbook development. Identify skill gaps and build structured programs to scale team capabilities - through coaching, training, and knowledge sharing. Set team targets and track performance against KPIs, stepping in with hands-on support where needed. Foster a high-performance culture built on accountability, collaboration, and continuous improvement. Partner with Sales leadership to shape go-to-market approaches and feed field insights back into strategy. Recruit, onboard, and ramp new team members, ensuring they're set up for success from day one. Identify cost optimization, upsell, cross-sell, and renewal opportunities, and the need for a Dedicated DevOps or FinOps service. Oversee a portfolio of assigned customers, develop new business from existing clients, and meet sales goals. Onboard new customers and guide them through onboarding, ensuring a smooth transition to our product or service. Provide training and resources to help them get started effectively. Act as the primary point of contact for assigned customer accounts. Develop a deep understanding of their business needs and objectives and proactively engage with them to understand their evolving needs, challenges, and goals. Gather customers feedback on their experiences and needs. Relay this feedback to internal teams for continuous improvement. Encourage satisfied customers to become advocates by participating in case studies, testimonials, or referrals. Maintain and develop strategic vendor relations with AWS. Regularly attend business events and conferences to promote and educate prospective clients on the benefits of Automat-it. Requirements 5+ years of experience in Customer Success, Customer Engineering, or Account Management roles in a B2B SaaS company (prior team lead, manager, or mentoring experience) 2+ years of experience in sales of complex public cloud, like AWS/GCP/Azure A proven, successful track record of generating revenue and closing business Experience working with or at startups/ISV companies In-depth experience with selling and supporting AWS services Demonstrated ability to engage and influence C-level executives Excellent written and verbal communication skills in English and Hebrew Excellent presentation and organizational skills Ability to work in a fast-paced environment Working experience with Salesforce or Hubspot - advantage AWS cloud certificated - advantage Knowledge or experience in FinOps - an advantage What Success Looks Like in Year One Success in your first year means thriving as both an Account Manager and a team lead You consistently grow and retain a portfolio of customers, build a strong expansion pipeline, and meet or exceed your individual targets while owning the full account lifecycle As a leader, you establish clear team cadences, coach on account growth and customer engagement, and ensure each Account Manager is on track to achieve retention and expansion goals Why Join Automat-it? Be at the Forefront of Cloud Innovation Join a global leader and AWS Premier Tier Services Partner. We don't just use the cloud; we master it. As an All-In AWS partner, you’ll work with the most sophisticated tech stacks and help maintain our status as a top-tier collaborator in the global ecosystem. Work on Meaningful, Large-Scale Impact We specialize in helping startups and scaleups scale at speed. By joining us, you’ll be part of a team that has successfully completed hundreds of complex projects, directly influencing the growth of the next generation of unicorns through our unique "Product-based Professional Services" approach. Accelerate Your Career Trajectory In our fast-paced, dynamic environment, "growth" isn't just a buzzword. You will have: Clear Progression: Defined career paths from engineering to leadership. Continuous Learning: Sponsored AWS certifications and access to internal "Expert-led" knowledge sharing. Cutting-Edge Exposure: Early access to beta AWS features and high-level architectural challenges. Thrive in a Culture of Excellence We pride ourselves on a collaborative, supportive, and transparent culture. You’ll work alongside and learn from some of the industry’s brightest architects and DevOps engineers who are committed to mentorship and collective success, including AWS Gold Jacket recipients. Global Reach, Boutique Feel With over 250 employees across EMEA and the USA, enjoy the stability of a mature, profitable company with the agility and spirit of a startup. Whether you are working on GenAI & Agentic use cases, DevOps automation, FinOps optimization, or Kubernetes migrations, your voice is heard, and your contributions are visible. Automat-it is committed to fostering a workplace that promotes equal opportunities for all. We firmly believe that cultivating a diverse workforce is crucial to our success. Our recruitment decisions are grounded in your experience and skills, recognizing the value you bring to our team.