Professional Services Team Leader

Description About Atera Atera is leading the future of IT with the world’s first Autonomous IT platform, with built-in AI agents. At its core is IT Autopilot, functioning as a personal IT professional for every employee, and AI Copilot, an IT technician’s companion designed to boost productivity and efficiency. The full-stack platform unifies RMM, ticketing, help desk, patch management, and all essential IT operations into one secure, scalable solution. Trusted by 13,000+ customers in 120+ countries, Atera helps organizations scale, boost service quality, and turn IT into a driver of lasting business growth. Atera is looking for a Team Lead to own the implementation methodology for Robin AI — our autonomous IT product that's redefining the industry. You'll build something that doesn't exist yet. What makes this role different? Builder, not inheritor — you'll design implementation processes from scratch, using AI to deliver AI Direct impact — you're Atera's face with our largest, most strategic customers Cutting-edge product — Robin AI, Backoffice, enterprise integrations (Entra ID, M365, Intune) Full ownership — team performance, delivery metrics, and real accountability What will you do? Lead and develop a global PS team through 1:1s, coaching, and structured onboarding Own complex Enterprise implementation cycles end-to-end Define delivery standards and build the playbooks that scale across the org Influence the product roadmap directly through field insights Partner daily with CS, Sales, and C-suite stakeholders Requirements What are we looking for? 3+ years managing global PS or Solutions Engineering teams, including offshore 8+ years in SaaS delivery Hands-on experience building and deploying AI agents Proven track record with Enterprise onboarding cycles Why join Atera You're not stepping into a role — you're building one. At a company growing fast, with a product reshaping a market, in a culture that gives managers real ownership over real outcomes.