IT Team Lead

Description At Sensi.AI, we are on a mission to transform how society cares for every older adult in need. We leverage the power of AI and data to ensure safety, dignity, and satisfaction in every caregiver–care recipient interaction. If you're passionate about making a meaningful impact and want to help shape the future of elder care, we invite you to join our team. Here, you'll be part of a culture that values innovation and compassion, and you'll find exciting opportunities for professional growth as we work together to create an ideal care environment for older adults. About The Role We are seeking an innovative, hands-on, and strategic technology leader to serve as our global IT Team Leader , based in Tel Aviv, Israel. This role owns the entire company technology function across our sites, leading a globally distributed IT team and overseeing the systems, identity, endpoints, and IT services that support ~150 employees. The IT Team Lead will balance hands-on execution with strategic leadership, drive Sensi.AI’s AI-centric transformation, establish the security and governance frameworks needed for safe AI adoption, own the global IT roadmap and budget, and partner closely with senior leadership to scale a lean, high-performing IT organization. What You'll Do Global Leadership & Strategy: Own the global IT function end-to-end, including strategy, roadmap, budget, and execution across all regions (U.S., Israel, Remote), while leading a distributed team, setting global standards, and driving operational efficiency, cost optimization, and alignment with cross-functional stakeholders. Identity, Access & Endpoint Management: Own the enterprise identity and access ecosystem (Okta, Google Workspace, RBAC, lifecycle management) and endpoint management stack (Jamf), driving standardization, automation, and seamless onboarding/offboarding experiences across all employees. AI Adoption & AI Security: Lead the safe adoption of AI across the organization by defining governance, security, and usage policies, while championing AI-first IT operations through automation and AI-powered tooling to reduce cost and improve efficiency. Security, Compliance & Risk: Partner closely with the Security team to enforce zero-trust principles and identity-driven security, support SOC 2 / HIPAA compliance, and own IT-related incident response and protection of our systems globally. IT Operations & Employee Experience: Own global IT operations including SLA delivery, SaaS governance, and asset lifecycle management, while continuously improving employee experience through automation, self-service, and scalable support models across regions. Requirements Experience 5+ years of progressive IT experience, with at least 1 year in a leadership or management role. Hands-on experience in a fast-paced SaaS, cloud, or AI-first technology company. Experience leading globally distributed teams and operating across multiple regions and time zones is strongly preferred. Technical Skills Deep, hands-on expertise with Okta - SAML (SSO), Groups, Rules, Workflows, lifecycle automation and SaaS integrations. Strong administration of Google Workspace at scale - Gmail, Drive, security, and access management. Hands-on experience with JAMF (MDM platform) for endpoint management. Experience administering and integrating modern SaaS portfolios (e.g., Slack, Zoom, Atlassian, Hubspot, NetSuite, HiBob or similar). Solid understanding of network fundamentals, identity protocols, and endpoint security. AI & Security Acumen Working familiarity with enterprise AI tools (e.g., ChatGPT Enterprise, Claude, Gemini, Copilot, or domain-specific copilots) and a genuine interest in adopting and governing them at scale. Awareness of AI-related security risks - shadow AI, data leakage to LLMs, third-party AI vendor risk - and the curiosity to grow this expertise as the field evolves. Working knowledge of HIPAA and SOC 2. Leadership & Soft Skills Highly committed, ownership-driven, and self-motivated. Strong strategic thinking and prioritization; able to balance day-to-day operations with multi-quarter roadmap execution. Excellent written and verbal communication; comfortable presenting to executives and translating technical topics for non-technical audiences. Customer-oriented mindset - treats employees, vendors, and partners as customers of the IT function.