Principal Solution Consultant

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Your role As a Principal Solution Consultant at Genesys, you play a critical role in helping organizations transform how they engage with their customers through cloud and AI-driven solutions. You operate at the intersection of business, technology, and innovation. Guiding customers in adopting modern, AI-powered customer experience strategies. By combining discovery, solution design, and storytelling, you help organizations unlock value from technologies such as conversational AI, automation, and data-driven orchestration. Key Responsibilities Act as a trusted advisor throughout the pre-sales lifecycle, leading both strategic and technical engagements with customers Facilitate discovery sessions and workshops to understand customer needs, identify gaps, and uncover opportunities for AI-driven innovation Design and present tailored solutions that incorporate AI capabilities such as automation, conversational AI, and intelligent routing Translate complex technical concepts into clear business value for both technical and non-technical stakeholders Develop and deliver compelling demonstrations, presentations, and business cases, including to senior and executive audiences Collaborate with account teams, product specialists, and partners to position differentiated, future-ready solutions Stay current on Genesys AI capabilities, industry trends, and emerging technologies to strengthen your role as a trusted advisor Contribute to reusable assets, demo scenarios, and best practices, particularly around AI-led customer experience transformation Required Qualifications Proven experience in a pre-sales, consulting, or customer-facing technical role (e.g., Solution Consultant, Technical Consultant) Strong ability to connect business challenges with technology solutions, ideally including AI or automation use cases Excellent communication and presentation skills in both Hebrew and English Solid understanding of modern IT environments, including cloud/SaaS architectures and integration concepts Foundational knowledge of AI-related concepts (e.g., automation, machine learning, conversational interfaces) or strong willingness to learn Ability to manage multiple priorities and stakeholders in a dynamic environment Willingness to travel Preferred Qualifications Experience in customer experience (CX), contact center, or related domains Hands-on experience with AI technologies such as conversational AI, bots, or analytics-driven automation Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud), especially AI-related services Background in digital transformation or business process optimization initiative Experience engaging with executive-level stakeholders Degree in Computer Science/Engineering with a Master in Business or a related field #LI-MC1 Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. Get notified about relevant opportunities. Be the one building what's next - where AI, experience and impact come together. Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.