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SysAid Technologies is an Israeli software company that develops an ITSM — IT Service Management — platform aimed at IT teams in organizations. The company is headquartered in Israel and serves a global market for help desk and IT asset management software.

SysAid's primary product is an ITSM platform that enables IT teams to manage service requests (tickets), IT assets (asset management), and change management workflows. The platform is aimed primarily at mid-market and enterprise organizations and is sold as a SaaS product. In recent years the company has introduced AI-driven capabilities for automating IT service workflows.

SysAid competes in the ITSM market against companies including ServiceNow, Freshworks' Freshservice, and Atlassian's Jira Service Management. The company positions itself as a more cost-accessible alternative to ServiceNow, targeting organizations that do not require the scale of the largest platforms in the market.

Detailed public information on SysAid's funding rounds, headcount, or financial results is limited.

SysAid Technologies

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