Technical Account Manager

Description Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 12 offices worldwide. At Nayax, you’ll be part of a diverse and innovative community where your work makes a real impact and helps shape the future of payments. We're looking for a customer-focused and technically skilled Technical Account Manager (TAM) to join our Global Support team. In this highly visible role, you'll serve as the trusted technical advisor and primary support contact for some of Nayax's most strategic customers, helping drive customer satisfaction, retention, and long-term success. As a Technical Account Manager, you will own the technical relationship with a portfolio of key enterprise accounts, providing proactive support, strategic guidance, and escalation management. *The role may require occasional Friday and Saturday shifts, based on business needs. Your key responsibilities will include: Serve as the primary technical contact for strategic customers, building strong relationships and deep knowledge of their business, deployments, and integrations. Conduct regular account reviews, maintain accurate documentation, and ensure alignment with customer SLAs and operational requirements. Proactively monitor support trends, identify recurring issues, communicate product updates and risks, and lead Root Cause Analysis (RCA) activities following major incidents. Own and drive the resolution of escalated and high-priority issues, coordinating across Support, R&D, Product, and other internal teams to ensure timely outcomes and clear customer communication. Partner closely with Customer Success, Product Management, R&D, and Account Management teams to advocate for customer needs and support strategic initiatives. Prepare and deliver Quarterly Business Reviews (QBRs), provide performance reporting against KPIs and SLAs, and identify customer risks and growth opportunities. Requirements What Makes You a Great Fit 2–3 years in a customer-facing technical role (T2, TAM, Solutions Engineering, or equivalent) with demonstrated account ownership Ability to independently investigate technical issues using logs, transaction data, or query tools (SQL or similar) Experience preparing and presenting business reviews or technical summaries to senior stakeholders Proactive working style- comfortable identifying and raising risks before they become customer-reported incidents Familiarity with Jira and Confluence for escalation tracking and documentation High English proficiency (spoken and written) – mandatory Nice-to-Have Skills Experience supporting SaaS, Fintech, Payments, IoT, or connected-device solutions. Knowledge of APIs, integrations, software deployments, and technical ecosystems. Additional languages are an advantage. Why Join Nayax Be part of a global, fast-growing fintech leader. Work with cutting-edge payment and IoT technologies. Collaborate with talented teams across the world. Make a direct impact on customer success and business growth. Enjoy opportunities for professional growth and career development in a dynamic international environment. Learn More about Nayax Founded in 2005, Nayax is a global fintech leader providing end‑to‑end payment, consumer engagement, and business management solutions. Our technology helps businesses increase revenue, reduce operational costs, and deliver seamless commerce experiences across unattended, self‑service, and retail environments. Nayax supports 80+ payment methods in 50+ currencies, holds a European payment institution license, and works closely with leading global financial institutions. We operate in 120+ countries, with 1,200+ employees across 13 offices worldwide. Our global headquarters are located in Herzliya Hills, Israel, near the train station, and serve as our largest hub for innovation, product development, and global operations. At Nayax, we foster a collaborative, impact‑driven culture where ownership, learning, and long‑term growth are part of everyday work.