Technical PMO & Solutions Operations

Description At Jeen.ai, we don’t just talk about Generative AI - we deploy autonomous AI agents at the core of the world’s largest enterprises. To support our rapid growth, we are looking for a Technical PMO & Solutions Operations professional to lead and synchronize customer implementation and deployment processes across the company. This role will serve as a central operational hub connecting Solutions, Product, R&D, DevOps, and enterprise customers. This is a cross-functional operational role focused on managing, coordinating, and monitoring customer implementations end-to-end — from planning through deployment and go-live. The role requires strong organizational and synchronization skills, the ability to manage multiple customer processes in parallel, track statuses, identify gaps and blockers, and ensure all stakeholders remain aligned throughout the implementation lifecycle. If Jira is your natural habitat, you thrive on structure, visibility, process management, and operational excellence - your place is with us. Responsibilities Lead and coordinate customer implementation and deployment processes across multiple clients Synchronize activities between Solutions, Product, R&D, DevOps, and customer stakeholders Continuously track implementation progress, identify gaps, blockers, and operational risks Build and maintain clear cross-company visibility into customer statuses and ongoing processes Design and manage Jira workflows, dashboards, and automations for full operational oversight Create scalable methodologies, tracking processes, and playbooks to support company growth Coordinate resources and timelines to ensure smooth and timely customer deployments Requirements 2+ years of experience in PMO / Operations / Project Operations roles in a technological environment Proven experience managing customer implementations, onboarding, or deployment processes Expert-level Jira skills, including workflows, automations, and advanced dashboards Strong ability to manage multiple parallel processes and stakeholders Exceptional organizational and cross-functional coordination skills Ability to proactively identify gaps, escalate blockers, and drive execution forward Excellent English communication skills