Technical Support – Afternoon Shift

Description Who are we? Workiz is the leading SaaS platform for field service teams, trusted by over 120,000 pros. We help real, hard working people run and grow their businesses, with an end-to-end solution that enables them to schedule jobs, dispatch, invoice, track performance, get paid in the field, plus so much more — all in one place! We’re on a mission to revolutionize our industry by “automating everything but holding the wrench”, providing our users with smart, AI-powered tools that will replace time consuming tasks, generate more revenue, and provide peace of mind, freeing our users to focus on building their small business into an empire. Who are you? We're looking for a technically sharp, customer-obsessed Support Specialist to join our Support team on the afternoon shift. You'll be the first line of defense for our global customers—diagnosing issues, digging into data, and making sure problems get resolved quickly and thoroughly. This role is a great fit for a recent graduate or a final-year student who loves solving puzzles, communicates effortlessly in English, and is ready to work structured shift hours in a fast-paced SaaS environment. The ideal candidate is a proactive self-starter who takes ownership, can easily switch between customers and issues, investigates independently before asking for help, and communicates openly when something is blocked. So, what will you be doing all day? Respond to and resolve customer technical inquiries via ticketing systems (Zendesk), email, and live chat Investigate and reproduce product bugs by analyzing logs, querying databases (SQL), and working cross-functionally with R&D and Product Triage, prioritize, and escalate issues with clear technical documentation Identify patterns in recurring issues and surface them to the product team with data to back it up Help customers and turn difficult support experiences into positive ones What We Offer Hands-on experience at a growing Israeli SaaS company with real ownership from day one Direct exposure to engineering, product, and customer success teams A structured shift with clear hours — no surprises A clear path to a full-time role for the right candidate Requirements Ideally, we’re looking for: Availability to commit to the shift: Sunday–Thursday, 15:00–23:00 Israel time, and every other Friday Native-level English — written and spoken, no exceptions; customer-facing communication is entirely in English Solid SQL skills — comfortable writing queries with JOINs, GROUP BY, subqueries, and aggregations to investigate data Hands-on experience with at least one programming language (Python, JavaScript, etc.) — used for scripting, log parsing, or automation Strong analytical and structured problem-solving skills — you know how to isolate a bug, not just report it Genuine customer orientation — you take ownership of a customer's problem until it's resolved Excellent written communication: clear, professional, empathetic Bachelor's degree (or currently pursuing one) in Computer Science, Software Engineering, Information Systems, or a related technical field These would also be nice: Previous experience in technical support, help desk, or QA Familiarity with REST APIs and how to test/debug them Experience with ticketing tools (Zendesk, Freshdesk, Jira) Basic understanding of web technologies (HTTP, JSON, authentication flows) Why Join Workiz? Hiring process with us At Workiz, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative and transparent. Why You’ll Love Being a Workizer We’re located in the heart of Tel Aviv, just a short walk from Rothschild Boulevard. Our workweek is flexible and hybrid You’ll actually love the product you work with and the people too :) Excellent benefits Team players. Rockstars without the ego. Fast learners that work hard and get S*** done. There is no such thing as a bad idea 40% female 60% male ​​You can grow your career in any direction you choose Diversity isn’t just a buzzword We know how to have fun! Join our ping pong tournaments and other spontaneous activities. Oh, and we throw some killer parties We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties