Salesforce Project Manager

Description About us We believe everyone deserves access to the legal care they need. Funded by leading VC firms, Flare (formerly Themis-Tech) leads the way in legal technology. At Flare, we’re transforming how clients and attorneys work together with one goal: to make legal services accessible and transparent. Our B2C platforms embody our vision of intuitive and empowering legal processes. With our comprehensive case management system for attorneys and intuitive case tracking tool for clients, we help attorneys handle cases more efficiently while keeping clients informed at every step of their legal journey. This innovative approach sets us apart, offering a unique opportunity to redefine the legal service experience Check out helloflare.com for more! Overview We are looking for an experienced Salesforce Administrator to join our growing team and be responsible for supporting our Salesforce users, maintaining day-to-day processes as well as playing an integral part of optimizing and enhancing our SF system by gathering requirements from our users and turning them into solutions to meet the evolving needs of the business. What you’ll do ● Be the pivot & expert on all things Salesforce at the organization. ● User administration on a daily basis, including activation, security and sharing rules, access levels, profiles, and workflows ● Determining the source of user’s issues within the Salesforce system and providing solutions on demand ● Object, field, flows, validation rules and layout creation and customization ● Custom dashboard and report creation and automation ● Own all existing configuration and continue to improve on system processes. ● Consolidate & review requests from different departments to investigate the need, prioritize accordingly, and propose solutions that support the overall structure of the system. ● Provide Salesforce training for new users Requirements ● 2+ years of Salesforce Admin experience in a B2B/B2C SaaS Environment. ● Highly familiar with Sales Cloud & Service Cloud. ● Proven seniority in working with Salesforce Architecture, including custom objects, workflows, validation rules, roles, profiles, permission sets & security settings. ● Experience in supporting & developing customer flows from both the Pre to Post sales support. ● Experience working with tasks and sprints methods to design releases and scope projects. ● Ability to communicate technical requirements to business stakeholders and demo planned projects and flows to ensure alignment on deliverables. ● Knowledge and understanding of global processes Flare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.