Senior Customer Success Manager

Description WE ARE MINE Come shape the future of privacy & AI governance. We’re building a new way to make it work - autonomous, continuous, and aligned with how modern businesses actually operate. We are looking for a Customer-focused professional who thrives in dynamic, fast-paced environments. Motivated and self-driven, with strong communication skills and a proven ability to collaborate with global teams. Methodical and detail-oriented, with a track record of identifying challenges and delivering effective solutions while engaging with customers. Passionate about technology and its power to enhance lives. Brings 3 years of experience in support, customer care, or technical account management within a B2B SaaS company. Native English speaker who is willing to work Mon-Fri and accommodate our customers’ working hours. You will Onboard customers end-to-end while owning the relationship, project management, product training, and best practices. Provide guidance, support, and technical solutions to MineOS users’ questions - owning product adoption and product best practice consultancy leading to maximal value. Communicate with Mine’s strategic customers and meeting the High-end customers face-to-face. Develop expertise in our product and stay up to date on new features and improvements. Analyze user behavior and feedback and take proactive action to optimize relationship and value realization. Work to improve the quality of our strategy, processes, tools, and customer journey by identifying knowledge gaps or areas for improvement and taking an independent approach to optimize them. Develop and maintain positive customer relations and satisfaction, achieving a trusted advisor role. Proactively lead and identify renewal/expansion promoting opportunities and passionately push them forward. Requirements 5+ years of experience managing Mid-Market and Enterprise customers in a B2B SaaS environment, with a strong track record in onboarding, relationship management, and project execution. Proven ability to lead customers through the full lifecycle—from onboarding to expansion—anchored in a deep understanding of each customer’s desired business outcomes and building clear success plans to achieve them. Skilled in relationship mapping across multiple stakeholders, including technical teams, champions, and executive sponsors, ensuring alignment and long-term customer health. Strong organizational and project management abilities, with experience driving cross-functional collaboration to meet customer goals. Excellent communication skills—both written and verbal—with the ability to tailor messaging to different audiences and foster trust and transparency. Confident leading strategic conversations, business reviews, and escalation handling with global customers. (Optional. Advantage) High-level understanding of privacy regulations such as GDPR, CCPA, and the ability to translate compliance requirements into actionable steps for customers. Proactive and resourceful—comfortable operating in fast-paced, dynamic environments with evolving customer needs and priorities. Equal-opportunity Mine is an equal-opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture, which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status. Benefits Let Us Give You a Quick Overview of What You Can Expect as Part of Our Team: Magic in the Making: Innovative Projects: Be part of shaping the future of data privacy. Strong Financial Backing: Over $40 million raised from leading investors. High Impact, Low Ego: We value humility and focus on making a significant impact. Work-Life Balance: Prioritizing a healthy balance between professional and personal life. Tools for Success: Latest Technology: The newest MacBook Pro. Comfort: Noise-canceling headphones. Cool Swag: Enjoy our awesome company merchandise. Learning and Growth: Continuous Learning: Access to online courses, books, and meetups. Professional Development: Opportunities to attend conferences worldwide. Inspiring Colleagues: Work with motivated and inspirational team members. Support and Community: Monthly Stipend: 1000 NIS/month for food delivery services like Cibus and Wolt. Comprehensive Benefits: Including a study fund and generous stock options. Hybrid Work Model: Flexibility to manage your own time. Family First: Personal matters and family always take priority Celebrate Life: Social Gatherings: Happy hours every Thursday. Holiday Celebrations: Special celebrations for holidays and other significant days. Personal Milestones: Gifts for birthdays, newborns, weddings, and holidays. We are dedicated to creating an environment where you can thrive both personally and professionally.