Chargeback Analyst

Description Welcome to Chargeflow Chargeflow is at the forefront of fintech + AI innovation, backed by leading venture capital firms. Our mission is to build a fraud-free global commerce ecosystem by leveraging the newest technology, freeing online businesses to focus on their core ideas and growth. We are building the future, and we need you to help shape it. Who We're Looking For We are looking for a detail-oriented and analytical Chargeback Analyst who can investigate disputes, synthesize evidence across multiple systems, and build clear, compelling representment cases. This role is responsible for reviewing chargeback cases end-to-end, identifying fraud patterns, and maximizing revenue recovery for merchants. The ideal candidate has strong critical thinking skills, excellent written communication, and the ability to work with structured data and customer interactions. Your Arena As a Chargeback Analyst, you will manage the full lifecycle of chargeback disputes. Your responsibilities include: Review and manage chargeback cases, ensuring timely and accurate submissions aligned with reason codes Investigate transactions using multiple data sources and compile compelling evidence for representments Prepare clear rebuttal letters and submit disputes via PSPs and internal tools Track case status, maintain accurate documentation, and generate reports on outcomes and trends Analyze chargeback patterns to identify fraud, root causes, and areas for prevention Collaborate with internal teams and support clients in resolving disputes and gathering evidence Recommend process improvements to reduce future chargebacks and improve win rates Ensure compliance with card network rules, internal policies, and data confidentiality standards What It Takes Education Bachelor’s degree in Business, Finance, Communications, or a related field preferred. Experience Experience in chargebacks, payments, fraud analysis, customer support, or operations preferred Experience working with dispute platforms or payment processors is a plus Skills Strong analytical and investigative mindset Excellent written English and ability to create structured, professional documentation Ability to interpret and apply policies to real scenarios High attention to detail and accuracy under deadlines Ability to work across multiple tools and synthesize information quickly Nice to Have Familiarity with payment processors such as Stripe, Adyen, or PayPal Understanding of card network rules and reason codes Experience in eCommerce, fintech, or fraud prevention Exposure to CRM tools and customer support workflows Our Story Chargeflow is a leading force in fintech innovation, tackling the pervasive issue of chargeback fraud that undermines online businesses. Born from a deep passion for technology and a commitment to excel in eCommerce and fintech, we've developed an AI-driven solution aimed at combating the frustrations of credit card disputes. Our diverse expertise in fintech, eCommerce, and technology positions us as a beacon for merchants facing unjust chargebacks, supported by a unique success-based approach. Backed by $49M led by Viola Growth, OpenView, Sequoia Capital and other top tier global investors, Chargeflow has embarked on a product-led growth journey. Today, we represent a tight-knit community of passionate individuals and entrepreneurs, united in our mission to revolutionize eCommerce and fight against chargeback fraud, marking us as pioneers in protecting online business revenues.