IT Specialist

Description Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries. We are seeking an IT Specialist to join the IT group, reporting to the Head of IT. We are looking for a team player, independent and responsible person, quick learner who is hungry to grow and develop, and is capable of adapting to changes. You will: Provide day-to-day IT support for employees across Windows and macOS environments, including company laptops, IT equipment and corporate systems. Manage user identities, access, and permissions using Microsoft Entra ID. Administer and maintain endpoint devices using Microsoft Intune (MDM/MAM), including device enrollment, compliance policies, and application deployment. Troubleshoot hardware, software, network, and access issues, ensuring timely resolution and minimal disruption. Support onboarding and offboarding processes (account provisioning, device setup, access control, deprovisioning). Maintain and enforce security best practices, including MFA, device compliance, and endpoint protection. Install, configure, and update operating systems, applications, and company tools. Collaborate with R&D, IT and security teams to improve system reliability, performance, and security posture. Document processes, configurations, and troubleshooting steps in internal knowledge base. Assist with IT asset management, inventory tracking, and lifecycle management. Provide guidance and training to employees on IT tools, security practices, and usage policies. Leverage AI-powered tools to assist in IT support workflows, including faster troubleshooting, issue diagnosis, and knowledge base search and enrichment. Use AI-assisted capabilities to improve identity management, endpoint operations, and user support efficiency while maintaining strict security and access control standards. Apply AI tools to enhance IT documentation, incident resolution workflows, and repetitive task automation in endpoint and user administration processes. Requirements 2+ years of experience in IT support, helpdesk, or similar role. Hands-on experience with Microsoft Entra ID, Intune, SharePoint. Experience with Microsoft 365 administration (users, groups, licenses, Exchange, Teams). Experience supporting both Windows and macOS environments. Strong troubleshooting skills across hardware, OS, SaaS applications. Understanding of endpoint management, device compliance, and security best practices. Excellent communication skills, high level of proficiency in English. Ability to prioritize and manage multiple tasks in a fast-paced environment. Customer-oriented mindset and strong attention to detail. Demonstrated ability to effectively leverage AI tools to improve IT support efficiency, troubleshooting processes, knowledge management, and endpoint/user administration workflows. Hands-on experience using AI-assisted tools to streamline incident resolution, documentation, and repetitive IT operational tasks while maintaining security and compliance standards. Nice to have Networking Knowledge (DNS, VPN, Wi-Fi, TCP/IP fundamentals) Relevant Microsoft or IT certifications Experience with ticketing systems (e.g., FreshService, Jira) Familiarity with scripting (PowerShell, Bash)