Service Operations Specialist

Description What we are looking for: The Sales and service business operations team at Nova is looking for a service Operations Specialist to support our service teams as we manage company growth and the service business expansion and to assist global service leadership in business data management with the day-to-day service administration and operational tasks. This role is an integral part to the service organization enabling revenue growth and increasing service productivity by executing service operations activities and partnering with inter-organization functions Role Responsibilities What will you be doing: Order Management and fulfilment process from order entry to shipment, manage price quotations, contracts, sales orders, parts handling, RMA. Work closely with service business Managers and support the business and customers’ needs by managing quotations and contracts, follow up service forecast tracking and adjustments Ensure kits and UG’s on-time delivery, work with material to follow and track delivery and mitigate gaps Follow data-driven approach, manage and analyze reports on daily, weekly, monthly and quarterly basis to follow up and control on delivery, revenue, forecast, etc Partner with Finance on monthly and quarterly closing, policies and guidelines. Maintain service data and ensure data accuracy in ERP, Bi-Tool and other software programs Requirements Bachelor’s degree in economics, business / BSc in industrial engineering 5 years’ experience with the same role Proven excellence, multi-tasking, prioritizing projects and meeting deadlines and goals. Proactive approach, takes ownership type personality Proficiency with ERP, BI-Tool and Excel systems High level English proficiency That special something you bring in: Strong ability to partnering and having leadership to resolve challenges and achieving results Oversee customer and Novas’ needs to achieve optimized service process execution Ability to work withing a team, support teammates and see overall team objectives as their own Get to know us better: Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing. With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world. Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions. Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology. Join us if you are A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs. If you need assistance due to a disability, you may contact us at talent@novami.com