Growth Customer Manager

At Similarweb, we're changing how businesses engage with the digital world by uncovering everything that happens online. Our powerful platform and unique data empower over 4,300 customers—including industry leaders like Google, eBay, and Adidas—to make impactful decisions. Since going public on the New York Stock Exchange in 2021, we've continued to grow! Now, we're expanding our global presence with a new office in Prague. At Similarweb, you'll innovate quickly, collaborate with brilliant minds, tackle big challenges, and work with cutting-edge technologies to make a real impact on some of the world's most innovative companies. Why is this role so important at Similarweb? We have thousands of customers utilizing our platform, and many of them have untapped potential to unlock even greater value from our marketing intelligence solutions. As a Growth Customer Manager your main goal is to drive account expansion. By monitoring user health and reacting to real-time behavioral signals, you will execute immediate upsells for growing accounts. When you uncover large, high-value opportunities, you will partner closely with our core Sales organization to manage a seamless handover and maximize the deal's potential. Your ability to bridge customer success with strategic commercial execution will directly accelerate our net revenue retention. This is your chance to elevate your tech sales career in a collaborative, high-impact environment. What You'll Do: 🚀 Identify and proactively pursue upsell opportunities within the existing customer base. React to real-time customer signals to identify upsell opportunities or determine the right moment to engage and retain customers. Upsell relevant customers to higher-touch engagement models and partner closely with Sales to seamlessly hand over and drive large-scale opportunities. Recommend and transition customers to more advanced and higher-value packages when aligned with their needs. Ensure high levels of customer satisfaction, engagement, and long-term retention. Proactively address cancellation risks, work to prevent churn, and re-engage customers to win back business. Demonstrate the value of the product through regular meetings, strategic guidance, and ongoing consultative support. This is the perfect job for someone who: ✨ Wants to break into a high-impact tech sales role with a strong focus on account expansion, blending customer relationship management with a sharp commercial mindset. Has previous experience in a customer-facing role (CSM, Account Management, or Inside Sales) with a proven track record of handling upsells or expansions. Enjoys a collaborative sales environment and knows how to qualify and smoothly hand over complex enterprise deals to Sales partners. Is proficient in English. Has a strong work ethic, exceptional consultative skills, and knows how to build trust with diverse business stakeholders. Experience with Salesforce — an Advantage. Why you’ll love being a Similarwebber: Impact😎: Work with the most powerful digital intelligence platform in the world, loved by both customers and employees. Innovation🚀: We value open dialogue and empower everyone to bring their ideas forward. You'll have the support and resources to take initiative and drive real change Our Office: Join us in our modern, newly designed office in the vibrant DOCK IN area (Prague 8). It's built to inspire focus and collaboration, stocked with snacks, drinks, fruits, and plenty of space for socializing. Comprehensive Benefits: We offer 5 weeks of vacation, an extra day off during your birthday month, 3 sick days or a multisport card 😎 Top-tier hardware👩🏻‍💻: We prioritize a great developer experience—you'll work with a MacBook Pro M3, dual monitors, and electric standing desk. Team events: At Similarweb, we love community! That’s why we host team-building events, parties, weekly lunches, and happy hours throughout the year 🎉. Access to Equity programs💸: Join in the success of Similarweb by becoming a shareholder! Grow your career any way you choose: Want to become a VP or switch departments? With Career Week, personalized coaching, and our ongoing learning solutions, you’ll find everything you need to grow your career right here!🚀. We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.