Mid - Market Customer Success Manager - EMEA

Description For many of us, there’s that one podcast we never miss, and video content is part of our daily routine, whether it’s professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at Riverside, we know it well. That’s exactly why we built an AI-powered platform that helps content creators, podcasters, marketers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease. Riverside’s technology streamlines the entire content creation process, turning ideas into professional-grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI-driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button. Our Customer Success team is customer-obsessed and commercially minded, focused on helping SMB customers achieve measurable value from our technology.We build strong, long-term relationships while driving adoption, retention, and growth through proactive, service-driven engagement.We combine a passion for customer experience with business impact, curiosity, and creativity—including the use of audio and video content to educate and engage customers. On your day-to-day: MON- Manage the customer journeys of Riverside Business accounts (80-90) Guide customer onboarding and facilitate a smooth implementation of Riverside Drive adoption by building success plans with customers to help them realize the value of Riverside Lead business reviews, check-in calls, and training sessions to build a strong relationship with customers Own the renewal process, which includes account planning, pricing negotiations, and identifying opportunities to grow customer accounts Collaborate with product, support, and business teams to help solve problems and advocate for customer needs Champion customer-centricity through collecting and sharing customer stories Requirements What will make you stand out? 3-4 years of experience in a customer success SaaS environment. Experience managing a high velocity of accounts Passion to apply your tech-savviness to learn Riverside’s product functionality An ability to excel in achieving KPIs and targets Strong verbal and written communication skills in English Strong analytical and problem-solving skills Ability to prioritize, organize, and execute multiple tasks with deadlines Advantage for: Video or audio technology background Bottom line? If you wanna take part in transforming how people and businesses share their stories globally, Riverside’s your place. The work is challenging, the culture is fast-paced, and the people are exceptionally brilliant. And if that’s not enough, we guarantee that your ideas will genuinely make an impact.