Regional Platform Engineering Focal (Americas)

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Job Description The Regional Platform Engineering Focal plays a key role in supporting End User Device (EUD) activities across the Americas, acting as the primary regional point of expertise for platform engineering. This role provides dedicated, in-region support to ensure the effective delivery of EUD services, while maintaining strong alignment with global standards, strategies, and initiatives. Operating as a senior engineer, the focal point is expected to work independently across a broad range of regional activities, including troubleshooting, implementation support, and coordination of ongoing platform improvements. The role is responsible for ensuring consistent and high-quality regional delivery, as well as acting as a trusted advisor to regional leads by providing guidance on requests that may require cross-regional collaboration or escalation to global teams. A core aspect of the role is bridging regional execution with global direction. The Regional Platform Engineering Focal evaluates regional demand and identifies when initiatives meet the criteria for broader global deployment, ensuring that solutions are scalable, standardized, and aligned with the wider EUD roadmap. This includes proactively engaging with global stakeholders to support the transition of regional solutions into globally adopted services where appropriate. While the role operates with a high degree of autonomy within the region, it is fully supported by the wider EUD function during overlapping hours. This enables effective collaboration, knowledge sharing, and escalation pathways, ensuring that regional activities benefit from global expertise and that any complex or large-scale requirements are addressed efficiently. Key Responsibilities: Administer and optimize macOS and iOS including configuration profiles, policies, smart groups, extension attributes, scripts, and security control Configure and manage Microsoft Intune (Endpoint Manager) for Windows and mobile endpoints, including configuration profiles, compliance policies, app protection, and Autopilot provisioning Endpoint lifecycle management across both platforms: enrollment, provisioning, patching, updates, and decommissioning Implement and maintain zero‑touch/automated deployment workflows using Apple Business Manager/Windows Autopilot Package, deploy, and update applications and OS versions at scale Monitor compliance, health, and inventory; produce regular reports and dashboards for IT leadership and security teams Collaborate with security and identity teams to integrate MDM tooling with Entra ID/Azure AD, Conditional Access, and endpoint security tools (e.g., EDR) Automate repetitive tasks and workflows using Bash, PowerShell, or Python to reduce manual effort and improve reliability Contribute to documentation of standards, runbooks, and knowledge base articles for IT support teams Participate in endpoint-related projects such as OS migrations, security hardening initiatives, and new site or business-unit rollouts Your future at Kyndryl There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Act as regional focal point for endpoint platform engineering, guiding regional leads, aligning priorities, and ensuring adherence to global standards, and acting as escalation point for design and implementation decision in coordination with client stakeholders Required Qualifications 3–5 years of experience in endpoint management or systems administration in a mid‑ to large‑scale environment Hands‑on administration experience with macOS (profiles, policies, smart groups, scripts, and patch management) Hands‑on administration experience with Microsoft Intune/Endpoint Manager for Windows endpoints (configuration profiles, compliance policies, app deployment, and Autopilot) Strong understanding of MDM concepts, device lifecycle, and modern management for macOS and Windows. Scripting proficiency in at least one language commonly used for endpoint automation (PowerShell, Bash, or Python) Solid grasp of core networking and security concepts (DNS, DHCP, VPN, certificates, conditional access, endpoint security) Experience working with identity platforms such as Entra ID/Azure AD, including device compliance Strong troubleshooting skills and experience serving as an escalation point for desktop/support Clear written and verbal communication skills and the ability to work cross‑functionally with IT, security, and business stakeholders Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.