Support Engineer

Description We are At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely. With 900+ employees worldwide and an R&D center of over 160 employees in Jerusalem - we’re reshaping how financial technology is developed and delivered. . The Role The Engineering Support team is dedicated to creating a positive onboarding experience for our customers. We guide them through the entire process - from initial setup to ongoing support. Our team combines technical expertise with business orientation to deliver a seamless and effective experience. This role requires ability to work full time from Sunday to Thursday during US EST hours with some flexibility Who You Are You’re a people person with a strong sense of empathy for customers. You can read situations, understand team dynamics, and take initiative to get things done. You’re tech-savvy with a developer’s mindset and business-oriented, ensuring a positive customer experience. You have a customer-first mindset, ensuring their needs and experience are always your top priority. What You’ll Actually Be Doing Support enterprise-level Partners and internal teams with technical onboarding and integration to our systems. Provide ongoing technical support, including troubleshooting, investigating error messages, resolving coding issues, and addressing errors related to system updates. Collaborate closely with internal departments such as Development, IT, NOC, Implementations, Operations, and Relationship Management. Requirements What You Bring to the Table Native-level fluency in both English and Hebrew (written and verbal) - Must Ability to work full time from Sunday to Thursday during US EST hours with some flexibility - Must The ability to go the extra mile when necessary The ability to participate in an on-call roster - Must 3+ year experience in technical customer-facing support role - Must Coding experience (e.g., C#, Python, Java) or a development background. Ability to identify when processes need to be established or updated. Working knowledge of API integrations (REST API). Database experience with SQL queries and reading log files. Proficiency with CRM tools such as ServiceNow and Jira Familiarity with network concepts (e.g., firewalls), Postman, Kibana logs, Webhooks, Swagger Strong problem-solving skills, technical expertise, and ability to explain complex issues clearly to both technical and non-technical users. Experience in banking or fintech - An advantage Why You’ll Love Working Here Flexible hybrid work model: three days a week at our Jerusalem office Monthly wellness reimbursement – from therapy to gel manicure, it's up to you Full Keren Hishtalmut, private health and dental insurance Volunteer days, donation matching, Yoga and Pilates A supportive, collaborative culture that puts our people first Next Step Hit Apply! Privacy Notice: Cross River https://www.crossriver.com/legal/privacy-policy-crt