Account Manager

Description Directeam empowers startups to scale AWS efficiently through our premier FinOps ecosystem. We combine our flagship automated savings engine, Sombrero Savings, with our latest breakthrough: a Real-Time AI FinOps Agent. As a top-tier AI-Native AWS Partner, we don’t just manage costs, we provide a strategic advantage that converts cloud waste into business runway. Our innovation is delivering massive market impact. Our AI-backed service has already been adopted by our client base, delivering an average monthly cost reduction of over 30%. This innovation uniquely positions us as the dominant cloud optimization partner. We’re looking for a passionate Account Manager to manage strategic customer accounts, lead proactively, strengthen long-term relationships, ensure customer satisfaction, and identify growth opportunities. This role is pivotal in exceeding customer expectations and driving success. We seek a dedicated, intelligent, skilled professional with a strong background in customer-facing roles. What You’ll Do: Build strong, trust-based relationships with the customers, understanding their needs, challenges, and goals. Be a primary contact, handling escalations and resolving issues effectively to ensure customer satisfaction. Identify and drive proactively cost optimization, upselling, and cross-selling opportunities. Collaborate with internal teams to address customer feedback and develop growth strategies. Negotiate and secure long-term agreements with key stakeholders, balancing customer needs, vendor expectations, and our strategic interests. Maintain strong relationships with AWS partners and represent us at events. Assist new customers with onboarding, offering training and resources for a smooth transition to our solutions. Communicate the value of our solutions, including Sombrero Savings, to address business and technical challenges. Requirements 4+ years in SaaS Account Management or Customer Success roles with proven success exceeding quotas, and managing cloud technology accounts. Strong understanding and experience selling AWS/GCP/Azure solutions, and expanding accounts. Strong ability to build trust with C-level executives and influence internal and external stakeholders. Excellent communication and presentation skills in both English and Hebrew. Self-motivated, adaptable, and effective in fast-paced environments. Proven ability to manage technical and business relationships in startups and a deep understanding of the startup ecosystem. Advantages Knowledge or experience with AWS services and certifications. Experience with FinOps and cloud cost optimization. Familiarity with Salesforce or Hubspot. Our office is located at Beit Gibor Sport Tower, Ramat Gan, near Tel Aviv Savidor Central railway station.