IT Operations & Helpdesk Engineer

Description We’re growing and looking to hire an IT Operations & Helpdesk Engineer who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. Claroty is a global leader in cyber-physical systems (CPS) protection, dedicated to securing the critical infrastructure that keeps the world running. We’re a fast-growing, award-winning team where innovation meets purpose—and we want you to help us define the future of cybersecurity. About the Role: We’re looking for a talented and dedicated IT Operations & Helpdesk Engineer to deliver fast, reliable technical support to Claroty’s global users and take ownership of day-to-day IT operations and helpdesk activities. In this role, you will work closely with employees and teams across the organization, ensuring seamless IT operations in a fast-paced, global environment. You’ll troubleshoot technical issues, manage enterprise tools and user access, support onboarding and offboarding processes, and help improve operational efficiency across the organization. This is an amazing opportunity to join a highly technical and collaborative team, expand your expertise across modern IT environments, and make a direct impact on the employee experience at Claroty. *** This position is on-site and requires working from the Tel Aviv office five days a week. *** Responsibilities As an IT Operations & Helpdesk Engineer, your impact will be: Provide hands-on technical support to local on-site employees and remote users across global offices. Troubleshoot and resolve complex hardware, software, operating system, networking, and SaaS-related issues. Support and maintain macOS and Windows environments utilizing modern MDM platforms, including Kandji, Jamf, JumpCloud, and Microsoft Intune. Manage user accounts, permissions, and access across platforms such as EntraID, Google Workspace, and additional enterprise tools. Take part in onboarding and offboarding processes, including automated equipment provisioning and secure account lifecycle management. Support and maintain office IT infrastructure, including laptops, printers, docking stations, AV equipment, and related peripherals. Collaborate closely with Security, Business Applications, DevOps, and additional cross-functional teams during ongoing operations and projects. Document technical issues, resolutions, knowledge articles, and process improvements Help improve internal IT processes, operational efficiency, and employee support experience Support office IT operations and ensure smooth day-to-day technical functionality Requirements What you need to succeed in this role: 4+ years of experience in IT Support, Helpdesk, or IT Operations within a fast-paced tech company. Strong hands-on expertise supporting both macOS and Windows operating systems. Experience in troubleshooting hardware, software, networking, and SaaS application issues. Proficiency with enterprise IT & MDM tools, specifically Google Workspace, Microsoft Azure/Entra ID, Kandji, Jamf, JumpCloud, Freshservice, Zoom, and Slack. Solid understanding of modern IT infrastructure, cloud environments, and identity management. Experience managing and developing automations for employee IT lifecycle, including seamless onboarding, offboarding, and asset provisioning. Knowledge of networking protocols and troubleshooting. Experience with scripting languages (e.g., Bash, PowerShell, Python) for advanced IT automation - an advantage Relevant IT certifications - an advantage Strong analytical and problem-solving skills with excellent attention to detail. Highly service-oriented mindset with strong communication and interpersonal skills. Ability to work independently, take initiative, and collaborate effectively across teams. Fast learner with the ability to adapt quickly in a fast-paced environment. Willingness to work flexible hours when required based on business needs. Fluent in both Hebrew and English. Willingness to work on-site from our Tel Aviv office, five days per week. About Claroty Claroty empowers organizations to protect the mission-critical infrastructure that underpins modern life. The AI-powered Claroty Platform serves as the single source of operational truth, providing the deepest visibility and broadest protection across cyber-physical systems (CPS), leveraging five core solutions: asset inventory, exposure management, network protection, secure access, and threat detection. Claroty helps organizations operationalize CPS protection through a programmatic approach designed to reduce risk, maintain operational integrity, and meet compliance–whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Claroty is deployed by hundreds of organizations at thousands of sites globally. The company is headquartered in New York City and has a presence in Europe, Asia-Pacific, and Latin America. To learn more, visit claroty.com. Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases. Follow us on social media: LinkedIn LinkedIn Life Page Facebook Instagram #LI-ONSITE