Description
Vectorious has developed the world’s first in-heart microcomputer and is on a mission to transform heart failure treatment. As part of our first in-human clinical study, we have successfully implanted our sensory device in patients across Europe, while demonstrating a huge potential in helping millions of people living with heart failure to take control and manage their disease. As an increasingly growing company we’ve been accepted to FDA’s prestige Breakthrough Device Designation program.
Now, we are looking for a talented Support Team Leader to join our team.
What will you do?
Manage Support Team that is responsible for supporting procedures, patients, and sites
Communicate with HCP (health care providers) all aspects of Vectorious' products and solve technical problems in case of malfunctions
Remote monitor of the patients' use of the system and of the systems' health
Guide patients during the first use of the V-LAPEX and support them if needed
Remotely guide HCP (health care providers) to support patients' use of the V-LAPEX
Solve problems in the field to ensure proper use of the V-LAP system
Responsible for relaying the patients' feedback on the system and system's failures to the appropriate teams
Assist in UI/UX and product development of the system
Manage Complaints processes
Responsible for developing the team's strategy for the upcoming years
Requirements
Proven management experience
5 years of experience in medical device or biotech industry
Relevant degree (Biomedical engineering – an advantage)
Excellent Hebrew & English - written & spoken
Ability to travel – up to 60% of the time