Help Desk Technician

Description We are looking for a hands-on, service-oriented Help Desk Technician to provide fast, effective, and friendly technical support across the organization. In this role, you’ll be the first point of contact for IT support, helping employees resolve day-to-day technical issues while delivering a great user experience. An excellent Help Desk Technician combines strong technical knowledge with clear communication, patience, and a genuine desire to help. We’re looking for someone who takes ownership, thinks proactively, and isn’t afraid to go the extra mile to solve problems. About Us What's new? EVERYTHING! AudioCodes enables enterprises to unlock the full potential of voice. From traditional calling to next-generation conversational AI, we transform communication into a powerful, strategic differentiator. With proven voice leadership and advanced AI capabilities, we help global organizations deploy voice solutions that work reliably at scale, integrate seamlessly with existing systems, and deliver measurable business impact. Fueled by a culture built on innovation, collaboration, and trust, we don't just push boundaries - we break them. We turn the unimaginable into real, scalable solutions that keep organizations ahead, connected, and ready for whatever comes next. Your mission Provide first-line technical support for end users (on-site, phone, and remote). Diagnose and resolve basic hardware, software, and system issues. Support laptops, workstations, peripherals, and office equipment. Manage user accounts, permissions, and access using Active Directory. Support and troubleshoot Microsoft Office 365 applications. Install, configure, repair, replace, and reinstall hardware components as needed. Identify and address both software and hardware issues, including antivirus-related topics. Document issues, solutions, and procedures clearly. Deliver service with a customer-first mindset, suggesting alternative solutions when appropriate and taking ownership. Requirements 3+ years of experience as a Help Desk / IT Support Technician in a global company. Strong service orientation and excellent interpersonal skills. Ability to diagnose and resolve technical issues independently. Experience with: Active Directory (user management & permissions) Office 365 Workstation hardware, laptops, and peripherals Familiarity with standard antivirus solutions. Strong verbal and written communication skills. High level of English. Nice to Have Certified PC Technician. Microsoft certification